Technical Support Engineer

Ambit Software; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Ambit Software is seeking a Technical Support Engineer in Pune to install and administer Windows and Linux servers, manage hardware and networks, and support MSSQL/MySQL databases. The role covers troubleshooting, user setup, and monitoring of systems, with exposure to O365 and cloud platforms.

You will resolve login issues, manage support tickets, and contribute to SOP/knowledge base updates, while handling both on-premises and cloud environments in shifts.

Qualifications

• 2–4 years of experience as a Technical Support Engineer.
• Experience with on-premises and cloud servers and troubleshooting critical issues.
• Experience in handling global customers.
• Knowledge of asset inventory management.
• Good analytical and problem‑solving skills.
• Knowledge of database backup and restore.
• Knowledge of AD, DNS, DHCP, and Firewall.
• Experience in Hyper‑V, Azure, and AWS administration.

Responsibilities

• Installation and administration of Windows and Linux server operating systems.
• Strong desktop/server hardware and networking knowledge to resolve day-to-day issues.
• Maintenance and monitoring of computer networks and systems.
• Set up new users' accounts and profiles and deal with password issues.
• Troubleshoot system, printer, and network problems, diagnosing and solving hardware or software faults.
• Installation and configuration of IIS and Apache web servers.
• Testing and evaluating new technology.
• Installation and configuration on MSSQL and MySQL database servers.
• Performing health check activity; CPU usage warning issue; memory usage; swap usage.
• Responsible for resolving login issues, O365 Outlook email configuration, and troubleshooting.
• Responsible for monitoring the support mailbox, creating support tickets, and analysing L1 server and application issues.
• Logging the queries of customers and employees.
• Preparing, maintaining, and updating SOP and knowledge base documents.
• Installation and configuration of computer hardware, operating systems, and applications.

Skills

Communication skills

Cloud servers

Global customers

Shift work

Asset inventory management

Analytical skills

Database backup/restore

AD, DNS, DHCP, Firewall

Hyper-V/Azure/AWS administration

Tools

Hyper-V

Azure

AWS

Job description

Technical Support Engineer

Experience: 2-4 years

Role & Responsibilities

• Installation and administration of Windows and Linux server operating systems.
• Strong desktop/server hardware and networking knowledge are required to resolve day-to-day issues.
• Maintenance and monitoring of computer networks and systems.
• Set up new users' accounts and profiles and deal with password issues.
• Troubleshoot system, printer, and network problems, diagnosing and solving hardware or software faults.
• Installation and configuration of IIS and Apache web servers.
• Testing and evaluating new technology.
• Installation and configuration on MSSQL and MySQL database servers.
• Performing health check activity; CPU usage warning issue; memory usage; swap usage.
• Responsible for resolving login issues, O365 Outlook email configuration, and troubleshooting.
• Responsible for monitoring the support mailbox, creating support tickets, and analysing L1 server and application issues.
• Logging the queries of customers and employees.
• Preparing, maintaining, and updating SOP and knowledge base documents.
• Installation and configuration of computer hardware, operating systems, and applications. e.g., PHP, Visual Studio, SugarCRM, VPN Clients, Antivirus.

Skills and Experience Required

• Good written and verbal communication skills.
• Experienced working on-premises and on cloud servers, handling and troubleshooting critical issues.
• Handling or experience handling global customers.
• Should have worked in shifts and should be open to working in shifts.
• Knowledge in asset inventory management.
• Good analytical and problem‑solving skills.
• Knowledge of database backup and restore.
• You need to have knowledge of AD, DNS, DHCP, and Firewall.
• Experience in Hyper‑V, Azure, and AWS administration.