Desktop and Site Support Engineer

TP; Jaipur; On-site; INR 300,000 - 540,000; Full time

Job summary

TP is seeking a capable IT support professional to provide day-to-day assistance for hardware and software systems. You will diagnose issues, discuss with users, resolve problems promptly and escalate when necessary.

The role includes evaluating hardware/software, recommending upgrades, and potentially leading junior colleagues to achieve daily objectives within a structured IT environment.

Qualifications

• Degree or diploma plus 1–2 years of relevant experience.
• Candidates should be able to work independently within defined standards.
• Ability to continuously improve daily activities and processes.

Responsibilities

• Provide day-to-day technical support for hardware and software systems.
• Diagnose and troubleshoot by discussing with users; escalate when needed.
• Deliver timely resolution to user problems, queries or complaints.
• Assist in evaluating hardware and software and suggest upgrades or improvements to IT infrastructure.
• May lead a small team and set day-to-day objectives.

Skills

technical support

troubleshooting

fault rectification

hardware and software support

IT infrastructure

hardware/software evaluation

upgrades/recommendations

problem escalation

team leadership

Education

Professional/university degree

Job description

Job Summary

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of usersproblems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Responsibilities

• Provide day-to-day technical support to employees for a range of hardware and software related systems.
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of usersproblems, queries or complaints.
• Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
• Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Requirements

• Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course.
• Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
• Develops own knowledge, shares best practice and develops relevant/appropriate solutions.
• Positions at this level are expected to continuously improve the day-to-day activities/processes.

Job Application Accommodation

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Skills

• technical support
• troubleshooting
• fault rectification
• hardware and software support
• IT infrastructure
• hardware/software evaluation
• upgrades/recommendations
• problem escalation
• team leadership