System Engineer

Media.net; Bengaluru, Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Media.net in Bengaluru is seeking a customer-facing IT helpdesk agent to provide first-line technical support via phone or email. You will perform remote troubleshooting, guide users through resolutions, and document issues and outcomes in logs.

The role requires strong communication in English and Hindi and a basic understanding of networks and Windows/Office environments. The ideal candidate holds graduation with a hardware & networking certification, plus hands-on experience in installation,

Qualifications

• Graduation is required with hardware & networking certification.
• Experience or coursework in hardware & networking concepts is preferred.
• Proficient in English and Hindi communication, both written and spoken.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance by phone or email.
• Perform remote troubleshooting using diagnostic techniques and targeted questions.
• Determine best solution based on issue details and guide customers through the resolution.
• Record events and resolutions in logs and follow up on status.
• Escalate unresolved issues to the next level of support as needed.
• Provide accurate information on IT products or services.
• Assist with installation and configuration tasks and basic network troubleshooting.

Skills

Remote troubleshooting

Technical support

English & Hindi communication

Education

Graduation

Hardware & Networking Certification

Tools

BIOS operations

Active Directory

Office 365

DNS configuration

Outlook email clients

Antivirus software

Job description

Job Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information

Requirements

• Any graduation + Hardware & Networking Certification
• Installation & Troubleshooting of Operating systems like Windows, Max & Productivity software
• Computer hardware troubleshooting
• Basic understanding of computer networks and configuration, addressing (Static & Dynamic) and DNS configuration
• Working knowledge of: Computer hardware BIOS operations & BIOS upgrades Google Apps, Office 365, Email clients like Outlook, Thunderbird etc Active Directory & domains Anti-virus software, encryption software
• Read & Speak English & Hindi, with communication skills to respond to end users
• Polite & courteous towards fellow team members and end users