Technical support / Banking process / US Banking / UK shift / BPO /

Rivera Manpower Services; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Rivera Manpower Services seeks a Senior Customer Support Associate for UK Banking processes based in Bangalore. You will handle queries, provide timely resolutions via calls, emails or chat, and ensure compliance with banking policies.

Maintain high service standards, manage escalations professionally, and adapt to UK business hours. Banking/financial services experience is preferred, with excellent communication and problem-solving abilities.

Qualifications

• Excellent communication and customer-handling skills.
• Prior banking or financial services experience preferred.
• Ability to resolve customer concerns effectively.
• Willingness to work in UK business hours.

Responsibilities

• Handle customer queries related to UK banking services.
• Provide accurate and timely resolutions through calls, emails, or chat.
• Maintain high standards of customer service and compliance.
• Follow banking policies, procedures, and data security guidelines.
• Handle escalations professionally and ensure customer satisfaction.

Job description

Hiring: Senior Customer Support Associate UK Banking Process

Position: Senior Customer Support Associate
Process: UK Banking
Shift Timing: UK Shift
Week-Offs: Fixed Week-Offs
Experience: Relevant experience in customer support / banking preferred
Location: Bangalore

Job Responsibilities

• Handle customer queries related to UK banking services.
• Provide accurate and timely resolutions through calls, emails, or chat.
• Maintain high standards of customer service and compliance.
• Follow banking policies, procedures, and data security guidelines.
• Handle escalations professionally and ensure customer satisfaction.

Candidate Requirements

• Excellent communication and customer-handling skills.
• Prior experience in banking or financial services is preferred.
• Ability to manage customer concerns and resolve issues effectively.
• Flexibility to work UK business

Contact : Violet : 9380885166 / 7996025399 / 9513900441