Huge Requirement For International Call Center/ Banking Process

The Job Factory; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

The Job Factory in Bengaluru is hiring International Banking Process Executives to support UK-based customers. You will handle calls, assist with queries and transactions, and ensure high-quality service while following strict data privacy standards.

Graduates or undergraduates with excellent English and a customer-focused mindset are invited. The role requires basic computer skills and willingness to work UK shifts; interviews are conducted face-to-face in Bangalore.

Qualifications

• Graduates or undergraduates may apply.
• Excellent spoken English communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer knowledge required.

Responsibilities

• Handle inbound and outbound calls for UK banking customers.
• Assist customers with banking-related queries, account services, and transactions.
• Provide accurate information regarding banking products and services.
• Resolve customer concerns professionally while maintaining customer satisfaction.
• Follow banking procedures, compliance guidelines, and data privacy standards.
• Verify customer information in accordance with process requirements.
• Maintain accurate customer records and update details in CRM systems.
• Escalate complex queries to the appropriate department when required.
• Meet quality, productivity, and customer service targets.
• Maintain professionalism while communicating with UK customers.

Skills

Excellent spoken English

Customer service

Problem-solving

Attention to detail

Education

Graduates / Undergraduates allowed

Tools

CRM systems

Job description

We Are Hiring International Banking Process Executives

Join a premier banking process supporting UK-based customers! We are looking for enthusiastic and customer-focused candidates to handle international banking queries while delivering excellent customer service and maintaining high-quality standards.

Contact: HR Arfath 9008816263 (Call or WhatsApp)
Email: [e-mail]
Calling Hours: 10:00 AM – 6:00 PM

Location: Bangalore
Interview Mode: Face-to-face interview only. Candidates residing outside Bangalore will not be considered.

Roles & Responsibilities

• Handle inbound and outbound calls for UK banking customers.
• Assist customers with banking-related queries, account services, and transactions.
• Provide accurate information regarding banking products and services.
• Resolve customer concerns professionally while maintaining customer satisfaction.
• Follow banking procedures, compliance guidelines, and data privacy standards.
• Verify customer information in accordance with process requirements.
• Maintain accurate customer records and update details in CRM systems.
• Escalate complex queries to the appropriate department when required.
• Meet quality, productivity, and customer service targets.
• Maintain professionalism while communicating with UK customers.

Preferred Candidate Profile

• Graduates / Undergraduates can apply.
• Excellent spoken English communication skills.
• Strong customer service and problem-solving skills.
• Basic computer knowledge.
• Willingness to work in UK shifts.
• Flexible to work according to process requirements.
• Prior international BPO or banking experience will be an added advantage.
• Customer-focused attitude with good attention to detail.