Customer Success

The Job Factory; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

UK & US Shift

Location: Bangalore

Salary Up to 7.5 LPA

Cab Facility up to 22 KM

Fast-track career growth opportunities

Supportive and collaborative work env.

Job summary

The Job Factory in Bangalore is seeking Customer Representatives for a US & UK chat banking process. Freshers and experienced candidates with excellent English are welcome, with day shifts and immediate joining preferred.

Roles involve inbound queries, resolving issues, and maintaining records while delivering professional, empathetic support. Attractive growth, cab facility up to 22 KM, and UK/US shift options are offered.

Qualifications

• Freshers or candidates with at least 1 year of experience may apply.
• Any Graduate or Undergraduate qualification accepted.
• Excellent spoken English is mandatory.
• Willingness to work in day shifts.
• Good written and verbal communication and active listening.

Responsibilities

• Handle inbound calls related to product or service query.
• Understand customer requirements and provide prompt solutions.
• Deliver excellent customer service with professionalism and empathy.
• Maintain accurate records of customer interactions.
• Coordinate with internal teams for issue resolution when required.
• Ensure customer satisfaction by following quality standards.

Skills

Spoken English

Strong communication

Active listening

Basic computer knowledge

Day shift availability

Education

Any Graduate or Undergraduate

Job description

Hiring: Customer Representative for Chat banking process.

Work Location: Bangalore

Immediate Joiners Only

About the Role:

Hiring Customer Representatives for an US & UK process. We are looking for candidates with excellent communication skills who can confidently interact with customers and provide timely and effective resolutions.

Key Responsibilities

• Handle Inbound calls related to product or Service query
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by following quality standards
• Coordinate with internal teams for issue resolution when required

Requirements

• Freshers and candidates with a minimum of 1 year of experience can apply
• Any Graduate or Undergraduate
• Excellent spoken English skills are mandatory
• Comfortable working in day shift
• Strong communication and active listening skills
• Basic computer knowledge required
• Immediate joiners preferred

What We Offer

• UK & US Shift
• Location: Bangalore
• Salary: Up to 7.5 LPA
• Cab Facility up to 22 KM
• Fast-track career growth opportunities
• Supportive and collaborative work environment