International Banking Customer Support Professional

wroots global pvt ltd; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

wroots global pvt ltd in Bengaluru is seeking an International Voice Process Associate for its Banking Customer Support domain. You will handle inquiries from international clients with a professional, solution-focused approach, ensuring timely resolutions and high customer satisfaction.

The role requires excellent English communication, a proactive mindset, and the ability to join immediately. Work is located at Manyata Tech Park with UK shift timings (5 days work, 2 days off).

Qualifications

• Excellent English communication is required.
• Experienced candidates welcome to apply.
• Immediate joiners only.

Responsibilities

• Handle inbound inquiries from international clients in a professional and friendly manner.
• Provide timely and effective solutions to customer issues.
• Identify and resolve customer complaints to ensure satisfaction.
• Meet individual and team performance metrics including handling time and resolution quality.
• Collaborate with cross-functional teams to escalate and resolve issues.

Skills

English communication

Job description

-International Voice Process B

Requirements:-

• - Excellent Communication in English.
• - Experienced are welcome to apply!
• - Immediate joiners only.

Job Description:

As an International Voice Process Associate for a International Banking Customer Support domain, you will be responsible for handling customer s from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

• - Candidates Should have language proficiency and strong communication skills to handle
• - customer support in a fast-paced environment.
• - Handle inbound queries from customers in a professional and friendly manner.
• - Identify and resolve customer complaints by providing timely solutions.
• - Maintain a high level of customer satisfaction by addressing inquiries promptly.
• - Meet individual and team performance metrics, including handling time, customer
• - satisfaction, and issue resolution.
• - Work collaboratively with cross-functional teams to resolve escalated issues.
• - Work Location: Manyata Tech Park
• - Shifts: UK Shift (5 days work2 days off)
• - Immediate Joiners Only!