Global Customer Support Banking Associate

Your Pitchh; Bengaluru; On-site; INR 495,000 - 605,000; Full time

Benefits offered by this job

Welcome bonus 30,000

5 days working

2 rotational week offs

Career growth opportunities

Training & development

Job summary

Your Pitchh in Bengaluru (Manyata Tech Park) is hiring an International Banking Voice Process Customer Support Executive. You will handle international calls with strong English communication, working an UK shift; immediate joiners preferred.

CTC up to 5.5 LPA with a 30,000 welcome bonus. 5 days work, 2 rotational week offs, and opportunities for training and career growth are provided.

Qualifications

• Minimum 1 year of professional experience in customer service or BPO.
• Excellent spoken English with clear pronunciation and comprehension.
• Experience in international voice processes is preferred.

Responsibilities

• Handle inbound international customer calls.
• Assist customers with banking-related queries and service requests.
• Provide accurate resolutions and maintain CSAT (customer satisfaction).
• Follow process guidelines and Compliance; escalate complex issues as needed.
• Maintain accurate customer interaction records.

Skills

English fluency

Customer service

Call handling

Education

Graduates/Undergraduates

Job description

HIRING: CUSTOMER SUPPORT EXECUTIVE INTERNATIONAL BANKING VOICE PROCESS

UK SHIFT | MANYATA TECH PARK, BANGALORE

IMMEDIATE JOINERS PREFERRED

We are hiring Customer Support Executives for an International Banking Voice Process.

Job Highlights:

• CTC: Up to 5.5 LPA
• Welcome Bonus: 30,000
• Experience: Minimum 1 Year
• Shift: Rotational UK Shifts
• Work Schedule: 5 Days Working | 2 Rotational Week Offs
• Location: Manyata Tech Park, Bangalore
• Interview: Face-to-Face (F2F) Only
• Joining: Immediate Joiners Preferred

JOB DESCRIPTION

We are looking for customer-focused professionals with strong English communication skills to handle international banking customer interactions.

The role involves resolving customer queries, providing accurate information, and ensuring a professional customer experience.

KEY RESPONSIBILITIES

• Handle inbound international customer calls.
• Assist customers with banking-related queries and service requests.
• Provide accurate resolutions and effective customer support.
• Maintain customer satisfaction and service quality.
• Meet performance metrics, including Quality, Productivity, AHT, and CSAT.
• Follow process guidelines and compliance requirements.
• Escalate complex issues to the relevant department.
• Maintain accurate customer interaction records.

ELIGIBILITY CRITERIA

• Minimum 1 year of professional experience in any industry.
• International Voice / BPO / Customer Service experience preferred.
• Graduates and Undergraduates can apply.
• Excellent spoken English communication.
• Clear pronunciation and strong comprehension.
• Good customer-handling and problem-solving skills.
• Comfortable working in rotational UK shifts.
• Bangalore-based candidates preferred.
• Immediate joiners preferred.

WHO CAN APPLY?

Candidates with experience in:

• International Voice Process
• Banking Customer Support
• International Customer Service
• BPO Voice Process
• Customer Relationship Management
• Customer Support Executive

Candidates from other industries with relevant experience and strong English communication skills are also welcome to apply.

SALARY & BENEFITS

• CTC up to 5.5 LPA
• 30,000 Welcome Bonus
• 5 Days Working
• 2 Rotational Week Offs
• International Customer Support Experience
• Training & Development Opportunities
• Career Growth Opportunities