International Banking Customer Support Professional

wroots global pvt ltd; Bangalore Rural; On-site; INR 167,000 - 279,000; Full time

Job summary

wroots global pvt ltd in Bengaluru (Manyata Tech Park) is seeking an International Voice Process Associate for a banking customer support domain. You will handle inbound inquiries from international clients with a professional tone and provide effective solutions.

The role requires excellent English communication, strong problem solving, and the ability to maintain customer satisfaction. UK shift, 5 days work with 2 days off; immediate joiners only.

Qualifications

• Excellent communication skills in English.

Responsibilities

• Handle inbound queries from international clients in a professional manner.
• Identify and resolve customer issues with timely solutions.
• Meet individual and team performance metrics including handle time and satisfaction.
• Collaborate with cross-functional teams to resolve escalations.

Skills

English fluency

Job description

-International Voice Process B

Requirements:-

• - Excellent Communication in English.
• - Experienced are welcome to apply!
• - Immediate joiners only.

Job Description:

As an International Voice Process Associate for a International Banking Customer Support domain, you will be responsible for handling customer s from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

• - Candidates Should have language proficiency and strong communication skills to handle
• - customer support in a fast-paced environment.
• - Handle inbound queries from customers in a professional and friendly manner.
• - Identify and resolve customer complaints by providing timely solutions.
• - Maintain a high level of customer satisfaction by addressing inquiries promptly.
• - Meet individual and team performance metrics, including handling time, customer
• - satisfaction, and issue resolution.
• - Work collaboratively with cross-functional teams to resolve escalated issues.
• - Work Location: Manyata Tech Park
• - Shifts: UK Shift (5 days work2 days off)
• - Immediate Joiners Only!