Hiring For Banking Ananlyst/Fixed UK shifts/Fixed Sat and Sun Offs!

Rivera Manpower Services; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Rivera Manpower Services in Bengaluru is hiring for a Customer Service Associate to support UK banking processes. The role involves handling voice-based customer interactions, resolving queries, and ensuring high service quality.

A shift in UK hours is specified with a fixed weekend off, and candidates with good English communication are encouraged to apply. Experience ranges from fresh graduates to professionals with up to 5 years in international voice/call center roles.

Qualifications

• Graduation or undergraduate studies completed.
• 0 months to 5 years in international voice process / customer support.
• Excellent verbal communication in English.

Responsibilities

• Handle customer interactions through voice support.
• Resolve customer queries and concerns effectively.
• Deliver exceptional customer service and maintain service quality standards.
• Accurately document customer interactions and update records.
• Follow company policies, procedures, and compliance requirements.

Skills

Customer service

English communication

Voice process

Education

Any Graduate/Undergraduate

Tools

MS Office

Job description

Customer Service Associate - UK Banking Process

Location: Bengaluru

Experience: 0 Months - 5 Years

Salary: 4.5lpa - 6Lpa

Shift: Fixed UK Shift

Work Schedule: 5 Days Working | Fixed Weekends Offs

Job Description: Mphasis is hiring enthusiastic and customer-focused professionals for its International Voice Process. Candidates with excellent communication skills and experience in customer service are encouraged to apply.

Key Responsibilities:

• Handle customer interactions through voice support.
• Resolve customer queries and concerns effectively.
• Deliver exceptional customer service and maintain service quality standards.
• Accurately document customer interactions and update records.
• Follow company policies, procedures, and compliance requirements.
• Achieve individual and team performance targets.

Eligibility:

• Any Graduate / Undergraduate.
• 0 Months to 6 Years of experience in International Voice Process, Customer Support.
• Excellent verbal communication skills in English.
• Strong problem-solving and customer-handling skills.
• Willingness to work in rotational shifts.

Preferred Skills: Excellent Communication Skills Customer Service Orientation Active Listening Skills Problem-Solving Ability Basic Computer Knowledge Team Collaboration