Technical Support Associate( UK Voice Process)

Your Pitchh; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Your Pitchh in Bengaluru is hiring for a Technical Support Executive (UK Voice Process). This on-site role at Manyata Tech Park requires excellent English and Hindi communication, and an ability to troubleshoot basic technical issues over calls.

As a customer-focused professional with at least 1 year of experience, you will handle inbound calls, provide clear solutions, document interactions, and escalate complex issues to technical teams while maintaining high service standards.

Qualifications

• Excellent communication in English and Hindi.
• Minimum 1 year of experience.
• Based in Bangalore/Bengaluru.

Responsibilities

• Handle customer queries and technical support requests over inbound calls.
• Identify, troubleshoot, and resolve basic technical issues.
• Provide accurate information and effective solutions to customers.
• Document customer interactions and resolutions in the system.
• Escalate complex issues to the relevant technical teams.
• Maintain professional communication and ensure customer satisfaction.
• Follow quality standards, company procedures, and process guidelines.

Skills

English & Hindi comms

Education

Graduates and Undergraduates (PUC)

Job description

Hiring: Technical Support Executive UK Voice Process

Immediate Joiners Only

Location: Manyata Tech Park, Bangalore
Process: International Technical Support – Voice
Shift: UK Day Shift
Work Schedule: 5 Days Working | 2 Rotational Week-Offs
Salary: Up to 7.5 LPA
Qualification: Graduates and Undergraduates (PUC)
Experience: Minimum 1 Year of Experience Mandatory

Language Requirements: Excellent communication skills in English and Hindi are mandatory.
Preference: Candidates currently based in Bangalore.

Job Description:

We are hiring customer-focused professionals for an International Technical Support Voice Process. The role involves assisting customers over calls, troubleshooting basic technical issues, and providing effective solutions while ensuring a high standard of customer service.

Roles and Responsibilities:

• Handle customer queries and technical support requests over inbound calls.
• Identify, troubleshoot, and resolve basic technical issues.
• Provide accurate information and effective solutions to customers.
• Document customer interactions and resolutions in the system.
• Escalate complex issues to the relevant technical teams.
• Maintain professional communication and ensure customer satisfaction.
• Follow quality standards, company procedures, and process guidelines.

Interested candidates who meet the eligibility criteria can contact us to apply. Immediate joiners are preferred.