Technical Customer Support Executive

wroots global pvt ltd; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

wroots global pvt ltd in Bengaluru (Whitefield) is seeking a Technical Voice Support Executive to handle inbound/outbound technical queries and troubleshoot issues over voice. You will document interactions and follow escalation protocols while ensuring customer satisfaction.

The role requires 1+ year of voice process experience and fluent English and Hindi communication, with a rotational shift pattern and weekly two days off.

Qualifications

• UG graduate from any stream.
• Minimum 1 year in voice process required.
• English + Hindi fluent communication required.

Responsibilities

• Handle inbound/outbound technical queries from customers.
• Troubleshoot basic technical issues over voice.
• Provide clear, step-by-step solutions while maintaining CSAT.
• Document s and follow escalation protocols.

Skills

Voice process

Customer service

English fluency

Hindi fluency

Education

UG graduate

Job description

HIRING TECHNICAL VOICE PROCESS

Role: Technical Voice Support Executive

Location: Whitefield

Who Can Apply

• Qualification: UG Graduate any stream
• Experience: Minimum 1 Year in Voice Process mandatory
• Languages: English + Hindi fluent communication required

Work Details

• Process Type: Technical Voice
• Week Off: 2 Days Rotational Off
• Shift: rotational

Your Role

• Handle inbound/outbound technical queries from customers
• Troubleshoot basic technical issues over voice
• Provide clear, step-by-step solutions while maintaining CSAT
• Document s and follow escalation protocols

Why Join

• Technical voice profile better growth vs regular support
• 2 rotational offs for work-life balance
• Work with a stable process in Whitefield

Have 1+ year voice exp + good Hindi/English?

Prep tip: Brush up on VERSANT voice & grammar matter here.