Technical Customer Support Executive

wroots global pvt ltd; Bangalore Rural; On-site; INR 220,000 - 250,000; Full time

Job summary

Wroots Global Pvt Ltd in Whitefield, Bangalore is seeking a Technical Voice Support Executive. The role involves handling inbound and outbound voice calls to resolve technical queries and troubleshoot issues, with a focus on CSAT. Fluency in English and Hindi with a minimum 1 year voice process background is required.

Role requires UG degree and willingness to work in rotational shifts with 2 days off. This opportunity targets candidates seeking growth in a technical voice profile within a

Qualifications

• UG graduate required.
• Minimum 1 year in voice process.
• Fluent in English and Hindi.

Responsibilities

• Handle inbound/outbound technical queries from customers.
• Troubleshoot basic technical issues over voice.
• Provide clear, step-by-step solutions while maintaining CSAT.
• Document s and follow escalation protocols.

Skills

Voice support

English fluency

Hindi fluency

Education

UG degree

Job description

HIRING TECHNICAL VOICE PROCESS

Role: Technical Voice Support Executive

Location: Whitefield

Who Can Apply

• Qualification: UG Graduate any stream
• Experience: Minimum 1 Year in Voice Process mandatory
• Languages: English + Hindi fluent communication required

Work Details

• Process Type: Technical Voice
• Week Off: 2 Days Rotational Off
• Shift: rotational

Your Role

• Handle inbound/outbound technical queries from customers
• Troubleshoot basic technical issues over voice
• Provide clear, step-by-step solutions while maintaining CSAT
• Document s and follow escalation protocols

Why Join

• Technical voice profile better growth vs regular support
• 2 rotational offs for work-life balance
• Work with a stable process in Whitefield

Have 1+ year voice exp + good Hindi/English?

Prep tip: Brush up on VERSANT voice & grammar matter here.