Wanted - Customer Care Associates | Voice Process International BPO |

Circle Consulting; Bengaluru; On-site; INR 270,000 - 450,000; Full time

Job summary

Circle Consulting in Bangalore is hiring Customer Support Associates for UK and US processes. Freshers or candidates with up to 1 year of experience can apply. Excellent spoken English and strong communication are essential.

You will handle inbound calls, understand customer needs, provide timely solutions, maintain records and coordinate with internal teams to resolve issues. Night shifts are required, with UK/US shift exposure.

Qualifications

• Freshers and candidates with a minimum of 1 year of experience can apply.
• Any Graduate or Undergraduate (12th pass)
• Excellent spoken English skills are mandatory
• Comfortable working in night shifts
• Strong communication and active listening skills
• Basic computer knowledge required
• Immediate joiners preferred

Responsibilities

• Handle inbound calls related to product or service
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by following quality standards
• Coordinate with internal teams for issue resolution when required

Job description

We are hiring - Customer Support Associates Voice & Non-Voice Process for multiple MNC BPOs in Bangalore.

Work Location: Bangalore

Immediate Joiners Only

About the Role:

Hiring Customer Support Associates for a US & UK process. We are looking for candidates with excellent communication skills both written & spoken who can confidently interact with customers and provide timely and effective resolutions.

Key Responsibilities

• Handle Inbound calls related to product or service
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by following quality standards
• Coordinate with internal teams for issue resolution when required

Requirements

• Freshers and candidates with a minimum of 1 year of experience can apply
• Any Graduate or Undergraduate (12th pass)
• Excellent spoken English skills are mandatory
• Comfortable working in night shifts
• Strong communication and active listening skills
• Basic computer knowledge required
• Immediate joiners preferred

What We Offer

• UK & US Shift
• Location - Bangalore
• Salary - Up to 4.5 LPA
• Cab Facility up to 25 kms from the work location
• Fast-track career growth opportunities
• Supportive and collaborative work environment