Hiring For International Voice Process /UK shift !

Rivera Manpower Services; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Rivera Manpower Services in Bengaluru (Bangalore) is seeking an International Customer Support Executive for UK shift. You will handle inquiries via phone, email, chat, and social media, resolve issues, and process orders with CRM tools. Strong communication and patience are essential, with a focus on customer satisfaction and service targets.

The role requires a Bachelor's degree and CRM experience; freshers may apply depending on fit. Prior exposure to Indeed-reported workflows is a plus.

Qualifications

• Bachelor's degree or equivalent.
• 4 years of experience in customer support or customer service (freshers may apply).
• Experience with CRM software is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and provide timely solutions.
• Process customer orders, returns, refunds, and service requests.
• Maintain accurate records of customer interactions in CRM systems.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.
• Provide accurate information about products, services, and company policies.
• Meet service quality, response time, and customer satisfaction targets.

Skills

Communication skills

Problem solving

Empathy & patience

Multitasking

Education

Bachelor's degree

Tools

MS Office

CRM software

Ticketing systems

Job description

Hiring for International Customer Support Executive / UK Shift!

Job Title: Customer Support Executive

Job Description :

We are looking for a Customer Support Executive to provide excellent customer service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should have strong communication skills, patience, and a customer-first mindset. (JustCall)

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and provide timely solutions.
• Process customer orders, returns, refunds, and service requests.
• Maintain accurate records of customer interactions in CRM systems.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.
• Provide accurate information about products, services, and company policies.
• Meet service quality, response time, and customer satisfaction targets. (Indeed)

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused attitude with empathy and patience.
• Basic computer proficiency (MS Office, CRM/ticketing tools).
• Ability to multitask and work under pressure.
• Good time management and organizational skills. (Indeed)

Qualifications

• Bachelor's degree or equivalent.
• 04 years of experience in customer support or customer service (freshers may also apply, depending on the role).
• Experience with CRM software is an advantage. (Indeed)

Preferred Attributes

• Positive attitude and willingness to learn.
• Team player with a proactive approach.
• Ability to handle challenging customer situations professionally.

Contact - Rani :7892474597

[e-mail]

Bangalore