Technical Services Engineer-West Bengal (South)

Dalmia Cement; Kolkata District; On-site; INR 400,000 - 700,000; Full time

Job summary

Dalmia Cement is seeking a Technical Services Engineer in the Trade Sales function at Executive/Sr. Executive level. The role focuses on supporting sales targets and strengthening dealer networks through technical guidance and service delivery.

The candidate will regularly visit dealers and contractors, enroll masons, resolve product quality complaints, and provide on-site service to construction projects, with emphasis on techno-commercial understanding and customer engagement.

Qualifications

• BE/BTech: minimum 1+ years experience
• Diploma: minimum 3+ years experience
• No freshers
• Experience in cement/building material roles preferred

Responsibilities

• Visit dealers and sub-dealers regularly to drive sales and market share.
• Enrolment of masons and contractors.
• Convert sites for dealer/sub-dealer relationships.
• Handle product quality complaints and resolutions.
• Provide services to construction sites.

Skills

CRM systems

Dealer/ASO apps

SAP

Distribution networks

Pricing & profitability

Education

BE/BTech

Diploma

Tools

SAP

Job description

Job details

• Role : Technical services Engineer
• Function :Trade Sales
• Level : Executive/ Sr. Executives

Key Responsibilities

Support achievement of sales target & take measures to increase market share through:

• Regular visit to dealers and sub dealers
• Enrolment of mason and contractors
• Conversion of sites for dealer and sub dealer wise
• Attending product quality complaints and resolution
• Services to construction sites

Knowledge, Skills and Experience

• Familiar with CRM / Sales management applications like Dealer App / ASO App, SAP etc.
• Understanding of Distribution Networks: Knowledge of logistics, supply chain management, and distributor relationships.
• Financial Acumen: Ability to understand pricing strategies, cost structures, and how to create profitable deals.

Experience required for the role

• If BE / BTech – Min 1 + Years of Experience
• If Dip Min 3 + Years of Experience
• No Freshers

• Had worked in similar Role - Ideally On Roll from Cement, Building Material, Construction Chemical etc
• If -Off Roll (From Cement Organisation) – Subject to ZTH clearance.
• Refrain from Construction site

Additional Skill / Knowledge - Required

• Orientation towards techno commercial sales
• Knowledge & Skill to Influence, Influencers like Contractors, Engineers, Masons etc
• Hands on Experience in handling Customer complaints & Technical queries