Technical Services Engineer

Dalmia Cement; Patna; On-site; INR 350,000 - 550,000; Full time

Job summary

Dalmia Cement is seeking a Technical Services Engineer in Patna to support retail and contractor channels. The role focuses on regular dealer visits, enrollment of masons and contractors, and converting sites for dealers.

You will handle product quality issues and deliver on-site services to construction projects. The candidate should bring knowledge of CRM/sales tools, distribution networks, and pricing strategies to create profitable deals.

Qualifications

• BE/BTech: 1+ year experience; Diploma: 3+ years
• No freshers
• Experience in cement/building materials preferred

Responsibilities

• Visit dealers and sub-dealers regularly
• Enroll masons and contractors
• Convert sites for dealer/sub-dealer
• Address product quality complaints and resolutions
• Provide services to construction sites

Skills

CRM apps

SAP

Distribution networks

Pricing strategy

Cost structures

Techno-commercial sales

Influence contractors/engineers

Education

BE/BTech

Diploma

Tools

Dealer App

ASO App

SAP

Job description

Job details

• Role : Technical services Engineer
• Function :Trade Sales
• Level : Executive/ Sr. Executives

Key Responsibilities

Support achievement of sales target & take measures to increase market share through:

• Regular visit to dealers and sub dealers
• Enrolment of mason and contractors
• Conversion of sites for dealer and sub dealer wise
• Attending product quality complaints and resolution
• Services to construction sites

Knowledge, Skills and Experience

• Familiar with CRM / Sales management applications like Dealer App / ASO App, SAP etc.
• Understanding of Distribution Networks: Knowledge of logistics, supply chain management, and distributor relationships.
• Financial Acumen: Ability to understand pricing strategies, cost structures, and how to create profitable deals.

Experience required for the role

• If BE / BTech – Min 1 + Years of Experience
• If Dip Min 3 + Years of Experience
• No Freshers

• Had worked in similar Role - Ideally On Roll from Cement, Building Material, Construction Chemical etc
• If -Off Roll (From Cement Organisation) – Subject to ZTH clearance.
• Refrain from Construction site

Additional Skill / Knowledge - Required

• Orientation towards techno commercial sales
• Knowledge & Skill to Influence, Influencers like Contractors, Engineers, Masons etc
• Hands on Experience in handling Customer complaints & Technical queries