Technical Process Specialist

Infosys Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys BPM Limited is seeking a Technical Process Specialist in Hyderabad with 2–5 years of experience and a BTech qualification. The role focuses on handling inbound phone and chat interactions, identifying sales opportunities, and guiding customers through the next best action.

The successful candidate will build credibility by addressing objections and highlighting product benefits, schedule follow-ups, and capture customer and business feedback to drive improvements within the BPO COO

Qualifications

• 2–5 years of relevant experience.
• BTech degree required.
• Strong communication and collaboration skills.

Responsibilities

• Handle inbound phone and chat interactions confidently and collaboratively.
• Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
• Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
• Schedule follow-ups based on purchase intent and agree clear next steps with customers.
• Capture Voice of Customer and Voice of Business feedback for continuous improvement.

Skills

Communication

Sales Awareness

Customer Needs

Collaboration

Education

BTech

Job description

HYDERABAD, Infosys BPM Limited Technical Process Specialist

Job ID/Reference Code PROGEN-EXTERNAL-251603

Work Experience 2 - 5 Years

Job Title Technical Process Specialist

Educational Requirements BTech

Service Line BPO COO Office

Responsibilities

• Handle inbound phone and chat interactions confidently and collaboratively.
• Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
• Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
• Schedule follow-ups based on purchase intent and agree clear next steps with customers.
• Capture Voice of Customer and Voice of Business feedback for continuous improvement.