Technology Support Specialist

Infosys Limited; Bengaluru; On-site; INR 550,000 - 900,000; Full time

Job summary

Infosys BPM Limited in Bengaluru is seeking a Technology Support Specialist with 2-4 years of experience and a Graduate degree. The role focuses on high-quality technical documentation and multimedia design within the BPO TSO team.

You will craft DITA/XML-based content, create e-learning modules with Articulate 360, and produce LMS-compatible courseware to support business and customer learning initiatives.

Qualifications

• 3+ years of experience in technical documentation, e-learning content development, and multimedia design.
• Strong expertise in DITA/XML-based authoring and instructional design.
• Ability to develop LMS-compatible courseware and interactive training modules.

Responsibilities

• Develop interactive training modules, technical documentation, and multimedia learning assets.
• Create LMS-ready courseware and ensure accuracy and consistency across materials.

Skills

Technical writing

DITA/XML authoring

Multimedia design

E-learning content development

Education

Graduate

Tools

Articulate 360

LMS

DITA/XML

Job description

BANGALORE, Infosys BPM Limited Technology Support Specialist

Job ID/Reference Code PROGEN-EXTERNAL-251724

Work Experience 2 - 4 Years

Job Title Technology Support Specialist

Educational Requirements Graduate

Service Line BPO TSO

Responsibilities Domain Technical Writer – DITA & Media DesigningWe are seeking a skilled and detail-oriented Technical Writer – DITA & Media Designing with 3+ years of experience in technical documentation, e-learning content development, and multimedia design. The ideal candidate should possess strong expertise in DITA/XML-based authoring, Articulate 360, and digital learning content creation. The role involves developing interactive training modules, technical documentation, multimedia learning assets, and LMS-compatible courseware to support business and customer learning initiatives.