Process Specialist

Infosys Limited; Mysuru; On-site; INR 500,000 - 900,000; Full time

Job summary

Infosys BPM Limited in Mysuru is seeking a Process Specialist with 3-5 years of experience to manage SAP FICO functions like AR/AP/GL, asset accounting, and internal orders. The role involves handling ServiceNow tasks, resolving SAP FI issues, and performing root cause analysis.

The position requires coordinating with SMEs, ensuring SLA adherence, and training teammates on new deployments within a 24x5 rotation. Strong communication is essential.

Qualifications

• Graduate with relevant degree.
• Master's degree preferred.
• 3-5 years of experience in related process.

Responsibilities

• Assign tasks and monitor progress in the Service Now system.
• Resolve SAP FI module issues across global implementations and guide clients.
• Identify trends to prevent issues and improve customer experience.
• Provide root cause analysis and document resolutions for knowledge base.
• Coordinate with SMEs to obtain resolutions and perform daily quality checks.
• Act as shift in charge and manage SLA for assigned shifts.
• Train team members on new deployments and support leads.

Skills

SAP FICO

IDOC processing

Accounts Receivable

Accounts Payable

General Ledger

Asset Accounting

Cost Center Accounting

Profit Center Accounting

Internal Order

Audit of cases

Email writing

Education

Graduate

Master's degree

Tools

ServiceNow

Job description

MYSORE, Infosys BPM Limited Process Specialist

Job Title Process Specialist

Work Experience 3 - 5 Years

Educational Requirements Graduate

Service Line BPO Service Line

Responsibilities

• Assign tasks and monitor the progress of assigned tasks & effectively manage work load in Service Now management system.
• Resolve SAP application issues that arise from the firm’s global implementations. Provides guidance, assistance, coordination and follow-up on client questions or problems.
• Identify sources and trends of functional and technical issues to help prevent future occurrences that will negatively impact the customer experience.
• Root cause analysis should be provided. Must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework.
• Work with internal subject matter experts to obtain resolution. Reviewing the issues handled by the team members before escalating further / when sending back to the customer. Doing the quality check on the cases, on a day to day basis.
• Would act as shift in charge and take responsibility for SLA for their respective shifts.
• Assist team members in functional issues
• Contribute ideas/opinions to the team and listen/respond to other team members' views.
• Demonstrate professionalism, competence and clarity of communication when dealing with the internal and external team
• Train team members on new deployments.
• Assist lead’s in new deployments
• Root cause analysis should be provided. Associate must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework
• Qualification: Master degreeExperience: Minimum 3 to 5 years

Technical and Professional Requirements

• Deep knowledge of SAP FICO- Account receivable, Accounts Payable, General Ledger, Asset Accounting, Cost Center Accounting, Profit Center Accounting and Internal Order.
• Knowledge of basic configurations in FI modules
• Knowledge on integration FI SD and FI MM.
• Added advantage if FI to T&E integration.
• Adept at communicating and operating in fast-paced and complex environments of diverse business cultures.
• Added advantage if has implementation experience.
• Experience on Service now tool added advantage.
• Should conduct audit of cases.
• SAP Certification preferred but not mandatory.
• Work in 24 X 5 rotational Shift and also Sunday support for middle east countries.
• Knowledge on IDOC processing and month-end activities.
• Good Communication and email Writing skills