Process Specialist

Infosys Limited; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Infosys BPM Limited in Pune seeks a Process Specialist with 2-4 years of experience in the legal domain. The role involves understanding client instructions, delivering compliant work, and mentoring junior analysts.

The candidate will adapt to project needs, drive process improvements, and uphold productivity and quality standards. The position requires relevant law degrees (LLB variants, LLM) and strong communication skills, with the ability to lead a team and solve problems.

Qualifications

• Requires law degrees (LLB variants) and postgraduate LLM.
• Ability to interpret client instructions and deliver compliant work.
• Willingness to take additional responsibilities and grow within the org.

Responsibilities

• Comprehend client instructions, complete trainings, and execute assignments.
• Be flexible to align with project requirements and maintain quality.
• Meet and strive to exceed client expectations.
• Lead and mentor junior analysts; develop skills for higher levels.
• Monitor productivity and quality targets; follow processes and policies.
• Participate in organizational initiatives and knowledge management.
• Identify process improvement opportunities and act as a knowledge anchor.

Skills

Communication

Leadership

Team mentoring

Coaching

Problem solving

Adaptability

Education

Bachelor of Laws

BBA LLB

LLM

Job description

PUNE , Infosys BPM Limited Process Specialist

Job ID/Reference Code PROGEN-EXTERNAL-251671

Work Experience 2 - 4 Years

Job Title Process Specialist

Educational Requirements

Bachelor of Laws,Bachelor of Business Administration and Bachelor of Legislative Law (BBA LLB),Master of Laws LLM

Service Line

BPO Service Line

Responsibilities

• Comprehend the client instructions, undertake preliminary trainings/refreshers and diligently execute all assignments.
• Adapt and be flexible to be revolved around projects and possess an ability to deliver quality consistently.
• Meet and strive to consistently exceed client expectations.
• Be willing to take additional responsibilities and develop skills required for the next level in the organizational structure.
• Consistently meet and exceed the productivity and quality targets.
• Follow organizational / engagement wide process / systems / policies.
• Participate actively in organizational initiatives.
• Constantly acquire knowledge in relevant areas by way of organizational and engagement trainings
• Participate in knowledge management initiatives.
• Identify and implement Process Improvement Opportunities
• Act as a Knowledge Anchor for the team and an active back up
• Try and mitigate any issues/escalations.
• Monitoring & reporting production numbers
• Provide adequate coaching & mentoring to junior legal analysts.Soft Skill Requirement:
• Excellent communication skills
• Should be an active listener.
• Exhibit willingness to undertake additional responsibilities.
• Ability to lead a team and act as a problem solver.

Additional Responsibilities

Work Mode: 5 Days Work from OfficeShift: Must be flexible for any shift.