Technical Process Executive

Talent'd HR Solutions; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Job summary

A reputable IT services company is seeking enthusiastic individuals for the role of Technical Process Executive. This position offers an excellent entry point into the IT-enabled services industry with comprehensive training provided in Mysore. Responsibilities include handling customer inquiries, guiding users through self-service portals, and maintaining service quality standards. Candidates with a graduate degree in any discipline and strong communication skills are encouraged to apply. Freshers are welcome, making it a great opportunity for recent graduates.

Qualifications

• 0 - 1 year of relevant experience. Freshers are welcome to apply.
• Graduate degree in any discipline.
• Strong communication and interpersonal skills required.

Responsibilities

• Handle inbound calls, emails, and chat interactions.
• Guide customers through self-service portals.
• Utilize databases to identify solutions and communicate effectively.
• Maintain high productivity and call/data quality standards.
• Follow organizational and departmental policies and procedures.

Skills

Customer Service (Voice Support)

Strong communication skills

Interpersonal Skills

Problem-solving

Analytical Thinking

Teamwork

Education

Graduate degree in any discipline

Job description

Job Opportunity: Technical Process Executive at Infosys BPM Limited

Infosys BPM Limited is seeking enthusiastic and customer-focused individuals to join our team as Technical Process Executives. This role offers an excellent entry point into the IT-enabled services industry, with comprehensive training and opportunities for career advancement.

Key Responsibilities

• Handle inbound calls, emails, and chat interactions, ensuring accurate case logging in the designated tools.
• Guide customers through self-service portals and provide navigational assistance.
• Utilize various databases to identify optimal solutions and communicate them effectively to clients.
• Make outbound calls when necessary, adhering to company and client guidelines.
• Maintain high productivity and exceptional call/data quality standards in line with performance targets.
• Engage in open and regular communication with peers and supervisors to support team success.
• Follow all organizational and departmental policies and procedures.
• Keep process documentation, knowledge bases, and repositories up to date.
• Ensure punctuality and regular attendance as per company standards.
• Deliver outstanding service to minimize customer complaints and escalations.

Training

Selected candidates will undergo 2 months of training in Mysore to equip them with the necessary skills and knowledge for the role.

Preferred Skills

• Customer Service (Voice Support)
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Problem-solving and analytical thinking

Qualifications

Graduate degree in any discipline.

Experience

0 - 1 year of relevant experience. Freshers are welcome to apply.

Key Skills

communication skills Problem Solving teamwork Analytical Thinking Customer Service Interpersonal Skills Voice Support

Education Requirements

• Graduate degree in any discipline

Company Details

Information Technology Consulting Digital Services Outsourcing

Infosys Limited is a global leader in next-generation digital services and consulting, headquartered in Bengaluru, India. Founded in 1981, Infosys has grown to become one of the largest IT services companies in the world, employing over 345,000 professionals across more than 50 countries. The company’s mission is to navigate its clients’ digital transformation journeys, leveraging cutting-edge technologies such as artificial intelligence, cloud computing, and data analytics to drive innovation and efficiency.

Infosys offers a comprehensive suite of services, including IT consulting, application development and management, engineering services, business process outsourcing, and digital transformation solutions. Renowned for its client-centric approach and robust delivery model, Infosys serves a diverse portfolio of clients, including many Fortune 500 companies. The company is consistently recognized for its strong ethical standards, sustainability initiatives, and commitment to employee development. In recent news, Infosys has announced several strategic partnerships and investments in generative AI and cloud technologies, further strengthening its position as a digital transformation partner of choice worldwide.