Technical Customer Service (TCS) Associate

Sutherland; Chennai; Presencial; INR 240.000 - 360.000; Tempo integral

Resumo da vaga

Sutherland in Chennai, Tamil Nadu is seeking a Technical Customer Support Associate. You will handle customer interactions, provide prompt technical support, and troubleshoot device setup, connectivity, and other issues.

Freshers or 1+ year experienced in international voice process may apply. Strong communication and problem-solving skills are essential, along with basic Wi-Fi knowledge and interest in consumer technology.

Qualificações

• Fresher or 1+ year experience in international voice process.
• Education: High School/ Diploma / Graduate.
• Work mode: WFO.

Responsabilidades

• Handle customer interactions and provide prompt, accurate technical support.
• Troubleshoot device setup, connectivity and technical issues.
• Understand customer concerns and provide the best possible resolution.
• Investigate, document and resolve customer issues.
• Navigate multiple applications and research solutions efficiently.
• Collaborate with internal teams to resolve complex issues.
• Identify recurring issues and share customer feedback.
• Deliver a professional and positive customer experience.

Conhecimentos

Strong Communication Skills

Active Listening

Problem Solving

Technical Troubleshooting

Customer Handling

Basic Wi-Fi / Network Knowledge

Interest in Consumer Technology

Formação

High School / Diploma / Graduate

Descrição da vaga

Technical Customer Support Associate

Process: Technical Customer Service / Voice Support

Experience: Fresher / 1+ year experience in International voice process

Education: High School / Diploma / Graduate

Work Mode: Work From Office (WFO)

We are looking for enthusiastic individuals who are eager to learn, solve customer problems and build a career in technical customer support.

What You'll Do

• Handle customer interactions and provide prompt, accurate technical support.
• Troubleshoot device setup, connectivity and technical issues.
• Understand customer concerns and provide the best possible resolution.
• Investigate, document and resolve customer issues.
• Navigate multiple applications and research solutions efficiently.
• Collaborate with internal teams to resolve complex issues.
• Identify recurring issues and share customer feedback.
• Deliver a professional and positive customer experience.

Skills Required

• Strong Communication Skills
• Active Listening
• Problem Solving
• Technical Troubleshooting
• Customer Handling
• Basic Wi-Fi / Network Knowledge
• Interest in Consumer Technology

Who Can Apply?

If you are a quick learner, have good communication skills, and are interested in technology, this opportunity is for you. Candidates with international voice process and customer support experience are preferred. Freshers with strong communication skills may also apply.

If you enjoy technology, troubleshooting and helping customers, this opportunity is for you!