Technical Support Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 250,000 - 360,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in India seeks a Technical Support Executive to deliver frontline technical assistance for international voice customers. The role focuses on troubleshooting, guiding users through complex steps, and ensuring an outstanding support experience that builds long-term trust and satisfaction across diverse products and services.

The ideal candidate communicates clearly and professionally, thrives in a fast-paced environment, and can juggle multiple tasks while

Qualifications

• Experience in international voice processes and customer support.
• Strong troubleshooting skills to diagnose and resolve technical issues.
• Excellent verbal communication, clear and professional.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Customer-centric approach with a passion for helping others.

Responsibilities

• Provide high-quality technical support to customers via voice communication.
• Troubleshoot and resolve customer issues related to products and services.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Maintain accurate records of customer interactions in the support system.
• Stay updated on product knowledge and technical advancements to provide informed support.

Skills

International voice support

Troubleshooting

Customer service

Verbal communication

Multitasking

Job description

We are seeking a dedicated and skilled Technical Support Executive to join our team in Andhra Pradesh. The ideal candidate will be responsible for providing exceptional customer support through various communication channels, primarily focusing on international voice processes. This role requires a strong understanding of technical support and troubleshooting to assist customers effectively.

Key Responsibilities:

• Provide high-quality technical support to customers via voice communication, ensuring a positive customer experience.
• Troubleshoot and resolve customer issues related to products and services, demonstrating a thorough understanding of technical processes.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Maintain accurate records of customer interactions and technical issues in the support system.
• Stay updated on product knowledge and technical advancements to provide informed support.

Required Skills:

• Proven experience in international voice processes and customer support.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
• Excellent verbal communication skills, with a focus on clarity and professionalism.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• A customer-centric approach with a passion for helping others.

If you are a motivated individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to join our team as a Technical Support Executive.