Technical Voice Support

Sutherland; Chennai; On-site; INR 250,000 - 420,000; Full time

Job summary

Sutherland is hiring for a Technical Customer Service (TCS) Associate to support Neighbor Solutions / Community Support teams in Chennai. The role covers device setup, Wi-Fi/connectivity troubleshooting, and providing professional customer experiences.

Responsibilities include handling voice interactions, documenting issues, researching solutions, and collaborating with cross-functional teams to improve service quality. Walk-ins accepted 21–25 September 2026.

Qualifications

• 1+ year of customer-facing or customer service experience.
• Strong interest in consumer technology.
• Experience troubleshooting technical devices.
• Basic understanding of Wi-Fi and network connectivity.
• Excellent verbal communication skills.
• Comfortable with full-time rotational shift including evenings and weekends.

Responsibilities

• Provide prompt, accurate, and professional technical support.
• Handle customer queries through inbound and outbound voice interactions.
• Troubleshoot device setup, Wi-Fi, connectivity, and technical issues.
• Understand customer concerns and provide appropriate solutions.
• Investigate, document, resolve, and elevate issues when required.
• Navigate multiple applications and research solutions efficiently.
• Build strong knowledge of products, services, and device features.
• Collaborate with cross-functional teams to ensure effective customer support.
• Identify recurring customer issues and communicate trends to leadership.
• Suggest improvements to enhance customer experience.
• Advocate for customers and ensure their concerns are appropriately addressed.

Skills

Customer service

Technical troubleshooting

Wi-Fi networking

Verbal communication

Active listening

Attention to detail

Problem solving

Education

High School Diploma

Diploma

Pursuing higher education

Job description

Technical Customer Service (TCS) Associate Walk-In Drive

Company: Sutherland

Job Role: Technical Customer Service (TCS) Associate

Job Category: Customer Service Technical Support

Process: Voice / Technical Customer Support

Walk-In Drive

Date: Monday to Friday

HR Contact: Kavitha Annadurai

Contact Number: 9445792519

Job Description

• Sutherland is hiring Technical Customer Service (TCS) Associates for the Neighbor Solutions / Community Support team.
• The role involves assisting customers with device-related queries, setup and configuration, Wi-Fi and connectivity issues, and technical troubleshooting while delivering a professional customer experience.

Key Responsibilities

• Provide prompt, accurate, and professional technical support.
• Handle customer queries through inbound and outbound voice interactions.
• Troubleshoot device setup, Wi-Fi, connectivity, and technical issues.
• Understand customer concerns and provide appropriate solutions.
• Investigate, document, resolve, and elevate issues when required.
• Navigate multiple applications and research solutions efficiently.
• Build strong knowledge of products, services, and device features.
• Collaborate with cross-functional teams to ensure effective customer support.
• Identify recurring customer issues and communicate trends to leadership.
• Suggest improvements to enhance customer experience.
• Advocate for customers and ensure their concerns are appropriately addressed.

Eligibility & Skills

• Education: High School Graduate / Diploma / Currently pursuing College or University.
• Experience: 1+ year of customer-facing or customer service experience preferred.
• Strong interest in consumer technology.
• Experience troubleshooting technical devices.
• Basic understanding of Wi-Fi and network connectivity.
• Good typing, grammar, active listening, and attention-to-detail skills.
• Strong critical thinking and problem-solving abilities.
• Ability to handle difficult customer interactions professionally and patiently.
• Excellent verbal communication skills.
• Ability to learn and adapt to new technologies quickly.
• Comfortable working in a full-time rotational shift, including evenings and weekends.

Assessment Requirements

• Voice : B2
• Chat Typing: Minimum 32 AWPM
• Grammar
• Active Listening
• Attention to Detail
• Critical Thinking
• Problem Solving
• Conflict Resolution & Resilience
• Customer Engagement

Role Overview

You will assist customers with their devices throughout the support journey from initial setup and configuration to diagnosing and resolving technical problems.

Strong listening skills, troubleshooting ability, critical thinking, and clear communication will be essential for success in this role.

Walk-In Details

Company: Sutherland

Position: Technical Customer Service (TCS) Associate

Process: Voice / Technical Customer Support

Walk-In: 21 September 2026 25 September 2026

HR: Kavitha Annadurai

Contact: 9445792519