International Technical Customer Service (Voice)

Sutherland; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Sutherland in Chennai is seeking a Technical Customer Service Associate to provide expert technical support for smart home devices. The role focuses on resolving connectivity and device setup issues, delivering an outstanding customer experience.

The ideal candidate has 6 months of voice support experience, strong communication, and the ability to work US shifts from the office. Immediate joiners are preferred.

Qualifications

• 1+ year of customer service or technical support experience.
• Interest in consumer technology and smart home devices.
• Basic understanding of Wi-Fi and networking concepts.
• Hands-on device troubleshooting experience.
• Comfort with learning new technologies and multiple applications.
• Ability to work in rotational shifts (including evenings and weekends).
• Voice and chat typing speeds as specified.

Responsibilities

• Provide prompt and professional technical support to customers through voice, chat, and email.
• Troubleshoot and resolve device setup, connectivity, Wi-Fi, and technical issues.
• Investigate, document, and resolve customer issues accurately.
• Guide customers through step-by-step troubleshooting and device setup.
• Navigate multiple systems and research solutions effectively.
• Identify recurring technical issues and escalate them to the appropriate support teams.
• Collaborate with cross-functional teams to improve customer experience.
• Maintain a professional, patient, and customer-focused approach during every interaction.

Skills

Excellent communication

Voice support

Technical troubleshooting

Problem solving

Active listening

Typing speed (voice) 30+ AWPM

Typing speed (chat) 32+ AWPM

Education

High School Diploma or equivalent

Job description

Technical Customer Service (TCS) Associate

6 months + experience in voice support exp is must

Excellent communication is must

US Shifts (Rotational off)

Work from office

immediate joiner's only

Job Summary:

We are looking for a Technical Customer Service (TCS) Associate to provide technical support and deliver an excellent customer experience. The ideal candidate should be technically inclined, a strong problem solver, and comfortable troubleshooting smart home devices and connectivity issues.

Key Responsibilities:

• Provide prompt and professional technical support to customers through voice, chat, and email.
• Troubleshoot and resolve device setup, connectivity, Wi‑Fi, and technical issues.
• Investigate, document, and resolve customer issues accurately.
• Guide customers through step-by-step troubleshooting and device setup.
• Navigate multiple systems and research solutions effectively.
• Identify recurring technical issues and escalate them to the appropriate support teams.
• Collaborate with cross-functional teams to improve customer experience.
• Maintain a professional, patient, and customer‑focused approach during every interaction.

Requirements:

• High School/Diploma or equivalent qualification.
• 1+ year of experience in customer service or technical support preferred.
• Strong interest in consumer technology and smart home devices.
• Basic understanding of Wi‑Fi and networking concepts.
• Hands‑on experience with technical/device troubleshooting.
• Excellent communication, active listening, and problem‑solving skills.
• Ability to handle difficult customer situations with patience and professionalism.
• Comfortable learning and working with new technologies and multiple applications.
• Ability to work in rotational shifts, including evenings and weekends.
• Typing speed of 30+ AWPM for voice and 32+ AWPM for chat preferred.

Employment Type

Full-Time | 40 Hours per Week