Technical Chat Support Executive

Your Pitchh; Bengaluru; On-site; INR 282,000 - 470,000; Full time

Job summary

Your Pitchh in Bengaluru is hiring for Technical Chat Support Executives for an international US-based chat support process. The role involves providing technical assistance to customers through chat, troubleshooting queries, and ensuring a positive customer experience.

The position requires 1 year of BPO tech support experience, graduates or undergraduates, and excellent written English. Night shifts in the US time zone with rotational shifts, and a focus on quality and productivity.

Qualifications

• Minimum 1 year of experience in BPO technical support.
• Graduate or Undergraduate degree.
• Excellent written English communication.
• Good typing speed and accuracy.
• Basic technical troubleshooting knowledge.
• Comfortable working in US/night shifts.

Responsibilities

• Handle customer queries through chat/non-voice support.
• Provide technical assistance and troubleshoot customer issues.
• Understand customer concerns and provide appropriate solutions.
• Maintain good written communication and professional chat etiquette.
• Follow process guidelines, SOPs, and quality standards.
• Maintain accuracy while handling multiple chats/tasks.
• Escalate complex technical issues to the appropriate team.
• Meet productivity, quality, and customer satisfaction targets.

Skills

Excellent written English

Typing speed

Basic technical troubleshooting

Logical thinking

Customer queries handling

Night shift adaptability

Education

Graduate / Undergraduate

Job description

Hiring: Technical Chat Support Executive US Process

!!!immediate Joining!!!

Job Title: Technical Chat Support Executive

Location: Millennium Towers, Brookefield, Bangalore

Process: International Technical Chat Support US Process

Shift: US Shift / Night Shift (Rotational Shifts)

Experience: Minimum 1 year Experience into BPO technical support

Qualification: Graduate / Undergraduate

Language : Excellent communication in English and Hindi.

Job Description

We are hiring Technical Chat Support Executives for an international US-based chat support process. The role involves providing technical assistance to customers through non-voice/chat support, troubleshooting customer queries, and ensuring a positive customer experience.

Role & responsibilities

• Handle customer queries through chat/non-voice support.
• Provide technical assistance and troubleshoot customer issues.
• Understand customer concerns and provide appropriate solutions.
• Maintain good written communication and professional chat etiquette.
• Follow process guidelines, SOPs, and quality standards.
• Maintain accuracy while handling multiple chats/tasks.
• Escalate complex technical issues to the appropriate team.
• Meet productivity, quality, and customer satisfaction targets.
• Required Skills
• Excellent written English communication.
• Good typing speed and accuracy.
• Basic technical troubleshooting knowledge.
• Good logical and analytical skills.
• Ability to handle customer queries professionally.
• Comfortable working in US/night shifts.

Why Join Us?

• CTC Upto 4.7 LPA
• Opportunity to work in an international US process.
• Technical chat/non-voice support exposure.
• Suitable opportunity for experienced candidates.
• Career growth opportunities in the customer support/technical support domain.