Technical Support Associate (International Voice Process)

Anisha Global Services; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Anisha Global Services in Pune District, Maharashtra, India is hiring a Technical Support Executive for an International process. You will provide voice and chat support, troubleshoot website, hosting, WordPress, API and server issues. Requires 1 year of technical experience and a graduate/undergraduate degree with strong English communication.

Join our international technical support team to enhance customer satisfaction and resolve complex inquiries with timely, accurate solutions.

Qualifications

• 1 year of technical experience required.
• Graduate / Undergraduate candidates eligible.
• Strong English communication skills.
• Comfortable with Voice & Chat support.
• Basic understanding of web technologies.

Responsibilities

• Provide technical support to international customers through Voice & Chat
• Understand customer issues and provide accurate troubleshooting
• Troubleshoot basic website, hosting, WordPress, API and server-related issues
• Identify technical problems and provide appropriate solutions or escape when required
• Maintain a high level of customer satisfaction
• Follow process guidelines and meet quality and productivity targets

Skills

API & REST

HTML & CSS

Web Widgets

WordPress

Web Hosting

Servers Basics

App Server

Education

Graduate / Undergraduate

Job description

Hiring: Technical Support Executive International Process

Are you a tech-savvy professional with good communication skills and a passion for troubleshooting? Heres an opportunity to build your career in an International Technical Support process with exposure to web technologies and customer support.

Position: Technical Support Executive

Process: International
Mode: Voice & Chat
Experience: Minimum 1 Year Technical Experience
Education: Graduate / Undergraduate Both Eligible
CTC: Up to 5 LPA

Candidates should have knowledge of:

• API & REST API fundamentals
• HTML & CSS
• Web Widgets
• WordPress
• Web Hosting
• Servers & Server Basics
• Web Server & Application Server
• Basic technical troubleshooting and problem-solving

Key Responsibilities

• Provide technical support to international customers through Voice & Chat
• Understand customer issues and provide accurate troubleshooting
• Troubleshoot basic website, hosting, WordPress, API and server-related issues
• Identify technical problems and provide appropriate solutions or escape when required
• Maintain a high level of customer satisfaction
• Follow process guidelines and meet quality and productivity targets

Why Join?

• Opportunity to work on an International Process
• Exposure to Web & Technical Support
• Excellent opportunity for career growth
• Graduate & Undergraduate candidates can apply
• Attractive package of up to 5 LPA

Eligibility

Minimum 1 year of technical experience
Graduate / Undergraduate candidates eligible
Strong English communication skills
Comfortable with Voice & Chat support
Basic understanding of web technologies
Willingness to work in an international customer support environment