Technical Support Engineer

Rnd OptimizAR a GeBBs Healthcare Solutions Private Limited; Coimbatore District; On-site; INR 450,000 - 550,000; Full time

Job summary

Rnd OptimizAR, a GeBBS Health Care Company, is seeking a Technical Support Engineer for its US Voice Process. The role requires strong technical troubleshooting, excellent English communication, and experience supporting international/US customers over voice calls.

You will handle voice-based technical support, document interactions, and escalate issues as needed. Work from office in Coimbatore, India, with US night shift; salary up to 5 LPA and a customer-focused support approach.

Qualifications

• 1–3 years of relevant experience.
• Willing to work in US night shift.
• Office-based role in Coimbatore/India.

Responsibilities

• Provide technical support to US customers via voice calls.
• Diagnose, troubleshoot, and resolve technical issues.
• Deliver professional, customer-focused support.
• Understand customer concerns and provide solutions.
• Document interactions and resolutions accurately.
• Escalate complex issues to technical teams as needed.
• Adhere to CSR quality standards and call-handling procedures.
• Meet KPIs: Call Quality, CSAT, FCR, AHT, Productivity, Adherence.

Skills

Technical troubleshooting

English communication

Voice support

Customer service

Job description

Technical Support Engineer US Voice Process

Job Overview

We are hiring a Technical Support Engineer for our US Voice Process. The ideal candidate should have strong technical troubleshooting skills, excellent English communication, and experience supporting international/US customers over voice calls.

Key Responsibilities

• Provide technical support to US customers through voice calls.
• Diagnose, troubleshoot, and resolve technical issues efficiently.
• Deliver professional and customer-focused support.
• Understand customer concerns and provide appropriate solutions.
• Document customer interactions and resolutions accurately.
• Escalate complex issues to the appropriate technical teams.
• Follow defined CSR quality standards and call-handling procedures.
• Meet KPIs related to Call Quality, CSAT, FCR, AHT, Productivity, and Adherence.
• Maintain data security and follow company support processes.

Required Skills

• Experience in Technical Support / IT Support / Voice Process.
• Strong knowledge of technical troubleshooting and problem-solving.
• Excellent English verbal communication and customer service skills.
• Experience handling US or international customers over voice is preferred.
• Good understanding of Call Quality, CSAT, FCR, AHT, and CSR Quality parameters.
• Ability to handle escalations and difficult customer situations professionally.
• Strong listening, analytical, and interpersonal skills.
• Comfortable working in US Shift / Night Shift.

Candidate Profile

• Experience: 1 - 3 Years
• Work Mode: Work from Office
• Shift: US Shift / Night Shift
• Salary: Up to 5 LPA

What Were Looking For

A customer-focused Technical Support professional with the ability to combine technical expertise, troubleshooting, excellent communication, and strong customer service skills to deliver a high-quality support experience.

Company

Rnd OptimizAR, a GeBBS Health Care Company

Contact: 8667652560
Email: [e-mail]