Job openings For International email support/Chat support/Voice proces

Rivera Manpower Services; Bengaluru; On-site; INR 288,000 - 480,000; Full time

Benefits offered by this job

Cab Facility

International exposure

5 days workweek

Career growth

Job summary

Rivera Manpower Services in Bengaluru is seeking a Customer Support Executive UK Banking Voice to handle international email and chat support for UK customers overnight. The role requires prior experience in international support, excellent spoken English, and a professional approach to resolving banking queries.

You will work night UK shift, 5 days a week with 2 rotational offs, and will benefit from cab facility and exposure to BFSI processes while growing your career in a supportive

Qualifications

• Minimum 6 months international voice or Email/Chat support experience.
• Experience handling UK or international customers is an advantage.
• Banking/BFSI process exposure is beneficial.

Responsibilities

• Handle customer queries through email or chat for UK banking products and services.
• Understand customer concerns related to accounts, transactions and service requests.
• Provide accurate and timely resolutions while maintaining a positive customer experience.

Skills

English communication

Customer service

Night shift readiness

Tools

CRM software

Job description

JOB DETAILS

Position: Customer Support Executive UK Banking Voice

Process: International Email / Chat support role

Work Location: Bengaluru | Work From Office

Shift: Night Shift / UK Shift

Working Days: 5 Days Working

Week Offs: 2 Days Off

Experience: Experienced Candidates Only (minimum 6 months international voice or Email / Chat support experience is mandatory)

CTC: Up to 4.8LPA

Cab Facility: Available

KEY RESPONSIBILITIES

• Handle Customer Quaries through email or chat .
• Understand customer concerns related to banking services, accounts, transactions and service requests.
• Provide accurate and timely resolutions while maintaining a positive customer experience.
• Handle customer complaints, escalations and difficult conversations professionally.
• Complete required customer verification and security checks as per process guidelines.
• Maintain accurate interaction details and case updates in CRM/system applications.
• Follow banking procedures, compliance requirements, quality standards and defined SLA/TAT.
• Take ownership of customer issues and ensure appropriate resolution or escalation.
• Coordinate with internal teams whenever additional support or escalation is required.
• Ensure professional communication with UK customers throughout the interaction.

CANDIDATE PROFILE

• Only experienced candidates can apply.
• Prior experience in International Chat / UK Voice / Email support / Contact Centre / Customer Support preferred.
• Experience handling UK or other international customers will be an advantage.
• Excellent spoken English with strong pronunciation and listening skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in night/UK shifts.
• Willingness to work 5 days with 2 rotational week offs.
• Ability to work under pressure and handle challenging customer interactions.

WHAT WE OFFER

• CTC up to 5 LPA
• 5 Days Working
• 2 Week Offs
• Cab Facility
• International Customer Exposure
• Banking/BFSI Process Experience
• Performance & Career Growth Opportunities
• Professional & Supportive Work Environment