Technical Associate - Ranchi

Appsierra Group; Ranchi; On-site; INR 240,000 - 420,000; Full time

Job summary

Appsierra Group is seeking an IT Support Technician to assist in classrooms, lectures, and events.

The role covers hardware, networking, OS/software maintenance, and on-site AV setup, requiring strong communication and multi-tasking skills. Experience with LMS or EdTech tools is a plus, and a degree in CS/IT/Electronics is preferred. This on-site position offers daily collaboration with students and staff to ensure seamless technical operations.

Qualifications

• Bachelor's degree or Diploma in Computer Science, IT, Electronics, or related field.
• 1–5 years of experience in Technical Operations, IT Support, Desktop Support, or Technical Customer Support.

Responsibilities

• Troubleshoot and resolve issues with laptops, desktops, printers, and peripherals.
• Diagnose Wi-Fi, LAN, internet, and basic network connectivity problems.
• Install, configure, and maintain operating systems and software.
• Set up and maintain audio-video equipment for classrooms, interviews, meetings, and events.
• Coordinate with vendors and IT teams for repairs and upgrades.
• Maintain IT asset inventory and records.

Skills

Hardware knowledge

Windows OS

Networking

AV equipment setup

Software installation

Communication

multitasking

Education

Bachelor's/Diploma in CS/IT/Electronics

Tools

LMS

Helpdesk software

Asset management software

Job description

Key Responsibilities

• Troubleshoot and resolve issues related to laptops, desktops, printers, and other computer peripherals.
• Diagnose and resolve Wi-Fi, LAN, internet, and basic network connectivity issues.
• Install, configure, and maintain operating systems, software, and required applications.
• Set up, maintain, and troubleshoot cameras, microphones, speakers, projectors, and other audio-video equipment for classrooms, interviews, meetings, and events.
• Coordinate with vendors and the internal IT team for hardware repairs, software upgrades, and network-related issues.
• Perform routine maintenance of IT equipment to ensure smooth day-to-day operations.
• Maintain inventory and records of IT assets and technical equipment.

Student Support

• Provide technical assistance to students using the Learning Management System (LMS) or Learning App.
• Resolve issues related to login, password reset, course access, video playback, app functionality, and other technical concerns.
• Coordinate with students through phone, email, or other communication channels to ensure timely issue resolution.
• Escalate unresolved issues to the relevant teams and follow up until closure.
• Maintain records of student queries and ensure a positive support experience.

Operations Support

• Provide on-site technical support during online classes, interviews, webinars, and internal meetings.
• Ensure all technical equipment is operational before scheduled sessions.
• Prepare reports on recurring technical issues and recommend preventive measures.
• Collaborate with cross-functional teams to improve technical processes and user experience.

Required Skills

• Good knowledge of computer hardware and Windows operating systems.
• Understanding of networking concepts, including Wi-Fi, LAN, routers, and internet troubleshooting.
• Experience with audio-video equipment setup and troubleshooting.
• Familiarity with software installation and system configuration.
• Strong communication, coordination, and problem-solving skills.
• Ability to prioritize tasks and handle multiple technical requests efficiently.

Qualification

• Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
• 1 - 5 years of experience in Technical Operations, IT Support, Desktop Support, or Technical Customer Support.

Preferred Skills

• Experience working with Learning Management Systems (LMS) or EdTech platforms.
• Familiarity with IT asset management and ticketing/helpdesk tools.