Information Technology Executive

Runal Group; Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

Unite, by The BRIQ Group, seeks a Desktop Support Engineer to provide day-to-day technical support to staff. You will be the first point of contact for hardware, software, and connectivity issues, ensuring our team can work without disruption.

This role is ideal for a fresher or early-career professional eager to grow in IT support. Responsibilities include hardware setup, OS support, ticketing, and network troubleshooting, with opportunities to develop skills across IT operations and vendor

Qualifications

• 1–3 years in desktop/IT support (freshers with internship welcome).
• Basic hardware troubleshooting (RAM, HDD, peripherals).
• Experience with Windows 10/11 and MS Office Suite.

Responsibilities

• Set up, configure, and maintain desktops, laptops, printers, and peripherals.
• Diagnose and repair hardware faults including RAM, HDD, and display issues.
• Log, prioritize, and resolve L1/L2 support tickets within SLAs; provide remote and on-site support.
• Troubleshoot LAN, Wi-Fi, and VPN connectivity issues; coordinate with vendors for warranty and replacements.
• Manage onboarding/offboarding IT setup and access revocation.
• Maintain documentation and weekly IT support summaries.

Skills

Windows 10/11

MS Office

Networking basics

Active Directory

Ticketing tools

Remote support

Hardware basics

Education

BE/BCA/BSc IT/Diploma in CS

Tools

Freshdesk

Jira

AnyDesk

TeamViewer

Job description

Some organizations are still trying to establish themselves. Others are building something

designed to last.

At Unite, by The BRIQ Group, we are transforming affordable living — creating thoughtfully

designed communities that deliver real value and quality. We are building with an

enterprise-grade mindset and a long-term ambition: a diversified, professionally run group.

Finance and accounting are the backbone of that journey, and we are now building this

capability in-house.

We are looking for a Desktop Support Engineer to provide day-to-day technical support to

our staff. You will be the first point of contact for hardware, software, and connectivity

issues, ensuring our team can work without disruption. This role is ideal for a fresher or

early-career professional eager to grow in IT support.

Hardware Support

• • Set up, configure, and maintain desktops, laptops, printers, and peripherals
• • Diagnose and repair hardware faults including RAM, HDD, and display issues
• • Track and manage IT asset inventory (laptops, monitors, accessories, CCTV)
• • Coordinate with vendors for hardware warranty and replacements

Software & OS Support

• • Install, configure, and update Windows/macOS operating systems
• • Deploy and troubleshoot MS Office, antivirus, and business applications
• • Handle OS updates, driver installations, and software licensing

Helpdesk & Ticketing

• • Log, prioritize, and resolve L1/L2 support tickets within agreed SLAs
• • Provide remote and on-site support to end users across departments
• • Escalate unresolved issues to the senior IT team with proper documentation
• • Follow up on open tickets and ensure timely closure with user confirmation

Network & Connectivity

• • Troubleshoot LAN, Wi-Fi, and VPN connectivity issues for end users
• • Configure network printers, shared drives, and mapped network paths, CCTV.
• • Assist in basic switch/router configuration and cable patching when required
• • Coordinate with ISP or network team for escalated connectivity problems

User Account Management

• • Manage onboarding and offboarding IT setup for new and exiting employees
• • Ensure proper access revocation and data handover during offboarding

Documentation

• • Maintain detailed records of issues, resolutions, and configurations
• • Update the knowledge base with common fixes and troubleshooting guides
• • Prepare and submit weekly IT support summary reports.
• • Document hardware asset movements, disposals, and warranty records

Requirements

Education

• • B.E. / BCA / BSc IT / Diploma in Computer Science or related field

Experience

• • 1–3 years in desktop/IT support (freshers with internship experience welcome)

Technical Skills

• • Working knowledge of Windows 10/11 and MS Office Suite
• • Basic understanding of networking: IP, DNS, DHCP, Wi-Fi troubleshooting
• • Familiarity with Active Directory and ticketing tools (e.g. Freshdesk, Jira)
• • Experience with remote support tools (AnyDesk, TeamViewer) is a plus
• • Basic Knowledge of Hardware (Monitors, Laptops, RAM, CCTV, Wifi Routers)

Soft Skills

• • Clear communication and patience when handling non-technical users
• • Good problem-solving ability and willingness to learn
• • Ability to handle multiple requests and prioritize effectively