Technical Support Executive

21K Group; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

21K Group is seeking a Technical Support Executive in Bangalore to ensure seamless IT operations and resolve technical issues. The role involves providing L1 and L2 support, managing user accounts, and maintaining IT asset inventory. Candidates should have a Bachelor's degree in computer science or related field and no active backlogs. Strong analytical skills and a customer-first mindset are essential. This is a full-time position based in Indiranagar, with opportunities for professional growth within a dynamic IT team.

Qualifications

• 0.5-2 years of experience in IT support.
• No active backlogs in education.

Responsibilities

• Provide L1 and L2 support to internal users.
• Install and troubleshoot hardware.
• Resolve software-related issues.
• Monitor system and network performance.
• Manage user accounts and permissions.
• Maintain records using IT ticketing systems.
• Support video conferencing systems.
• Assist in maintaining IT asset inventory.
• Adhere to IT policies and data security protocols.
• Proficiency with troubleshooting tools and helpdesk systems.
• Basic awareness of cybersecurity practices.
• Strong problem-solving skills and attention to detail.
• Excellent interpersonal and communication abilities.
• Customer-first mindset in a fast-paced environment.

Skills

Helpdesk & Ticketing Tools

Network & Remote Desktop Support

Hardware & Software Troubleshooting

Windows / Mac OS Support

L1/L2 Technical Support

Education

Bachelor's degree in computer science or Information Technology

Job description

Experience: 0.5-2 years

Type: Full-Time

Department: IT / Technical Support

About the Role:

We are looking for a proactive, solution-oriented Technical Support Executive to join our dynamic IT team in Bangalore. This role is pivotal in ensuring seamless IT operations, resolving technical issues promptly, and maintaining high user satisfaction across the organization.

Key Responsibilities:

• Provide L1 and L2 support to internal users through in-person interactions, phone, email, and remote access tools.
• Install, configure, and troubleshoot hardware such as desktops, laptops, printers, scanners, and peripherals.
• Address and resolve software-related issues , including those related to Windows/Mac OS, Office 365, antivirus software, and email clients.
• Monitor system and network performance , performing routine maintenance and identifying potential issues proactively.
• Manage user accounts , access rights, and system permissions across platforms.
• Maintain accurate records of issues and resolutions using IT ticketing systems .
• Set up and support video conferencing systems and other collaboration tools (Zoom, Teams, etc.).
• Ensure timely resolution of issues and elevate complex problems to higher-level support teams when required.
• Assist in maintaining an updated IT asset inventory and support IT needs during employee onboarding/offboarding.
• Adhere to internal IT policies , compliance standards, and data security protocols .
• Proficiency with remote desktop applications , troubleshooting tools, and helpdesk ticketing systems .
• Basic awareness of cybersecurity practices and data protection protocols.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent interpersonal and communication abilities to assist users effectively.
• A customer-first mindset and ability to prioritize tasks in a dynamic, fast-paced environment.

Qualifications:

• Bachelor's degree in computer science, Information Technology , or a related field.
• Only students with no active backlogs are eligible to apply for this position.

Work Location:

Bangalore – Work from Office (Indiranagar)

This is a full-time, on-site position. Candidates must be available to work from our Bangalore office.

Required Skills:

Helpdesk & Ticketing Tools Network & Remote Desktop Support Hardware & Software Troubleshooting Windows / Mac OS Support L1/L2 Technical Support