It Support Executive

SAL Education Campus; Bhadaj; On-site; INR 300,000 - 500,000; Full time

Job summary

SAL Education Campus in Ahmedabad is seeking an IT Support Executive to provide day-to-day technical assistance for students, faculty, staff and administration. The role involves troubleshooting hardware, software, network, and classroom technology, ensuring smooth operations across the institute, including setup of projectors, smart boards, and video tools.

Strong communication and service orientation are essential.

Qualifications

• 1–3 years of IT support experience, preferably in education.
• Diploma/Bachelor’s in CS/IT/CA required.
• Freshers with strong knowledge and communication may be considered.

Responsibilities

• Provide first-level IT support to faculty, staff, and students.
• Install and troubleshoot desktops, printers, projectors, and classroom equipment.
• Diagnose hardware/software issues and support Windows/Office.
• Assist with network, LAN, Wi‑Fi, and internet connectivity.
• Create and manage user accounts and access permissions.
• Maintain IT asset inventory and documentation.
• Support online examinations and institute events.

Skills

Windows OS & MS Office

Hardware troubleshooting

LAN/Wi‑Fi networking basics

Projector/Smart board setup

Customer service & communication

Documentation & record-keeping

Multi-tasking & prioritization

Security basics & backups

Education

Diploma / Bachelor’s in CS/IT/CA

Job description

Job Summary

We are looking for a proactive and service-oriented IT Support Executive to provide day-to-day technical support to students, faculty, staff, and administrative teams. The candidate will be responsible for troubleshooting hardware, software, network, classroom technology, and other IT-related issues to ensure smooth operations across the institute.

Key Responsibilities

• Provide first-level IT support to faculty, staff, students, and administrative teams.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, projectors, smart boards, and other IT equipment.
• Diagnose and resolve hardware and software-related issues.
• Support Windows operating systems, Microsoft Office, email, browsers, and commonly used educational applications.
• Troubleshoot basic LAN, Wi-Fi, internet, and connectivity issues.
• Provide technical support in classrooms, laboratories, meeting rooms, and administrative offices.
• Assist with setup and troubleshooting of projectors, displays, audio/video equipment, and online teaching facilities.
• Create, configure, and manage user accounts, passwords, and access permissions as required.
• Maintain an inventory of IT hardware, software, networking equipment, and accessories.
• Maintain records of IT assets, repairs, replacements, and service requests.
• Monitor and follow up on hardware/software repairs with external vendors.
• Install software, updates, antivirus, drivers, and security patches as required.Assist with basic data backup, system security, and IT policy compliance.
• Respond to IT support tickets and resolve issues within defined timelines.
• Escalate complex technical issues to the IT Manager/System Administrator or relevant vendor.
• Support online examinations, presentations, seminars, events, and other institute activities requiring IT assistance.
• Prepare basic IT reports and maintain proper documentation.
• Ensure IT facilities remain operational and available during institute working hours.
• Perform any other IT-related duties assigned by the management.

Required Skills

• Good knowledge of Windows operating systems and Microsoft Office.
• Basic knowledge of computer hardware and troubleshooting.
• Basic knowledge of LAN, Wi-Fi, routers, switches, and internet connectivity.
• Knowledge of printers, scanners, projectors, smart boards, and other classroom equipment.
• Good troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work with faculty, students, and administrative staff professionally.
• Ability to prioritize and resolve multiple support requests.
• Basic understanding of IT security, antivirus, backups, and user access management.
• Good documentation and record-keeping skills.

Educational Qualification

• Diploma / Bachelor's degree in Computer Science, Information Technology, Computer Applications, or a related field.

Experience

• 1-3 years of experience in IT support, desktop support, helpdesk, or a similar role.
• Experience in a school, college, university, coaching institute, or other educational organization will be preferred.
• Freshers with strong technical knowledge and good communication skills may also be considered.

priority given to those candidates who belong to Ahmedabad and nearest regions.

job location : SAL Education

Opp Science City ,Sola

Ahmedabad.380066.