IT Assistant

Harrow International School Bengaluru; Bengaluru; On-site; INR 400,000 - 640,000; Full time

Job summary

Harrow International School Bengaluru is seeking an IT Assistant/Executive to provide day-to-day technical support to staff, students, and school operations.

You will maintain IT infrastructure, support classroom technology, troubleshoot hardware/software issues, and assist with school digital platforms and systems. The role requires hands-on troubleshooting, strong customer service, and collaboration with teachers and IT staff.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
• 1–3 years of relevant IT support experience.
• Knowledge of Windows, MacOS, Microsoft 365, Google Workspace, and networking fundamentals.
• Familiarity with printers, projectors, interactive displays, and audiovisual systems.
• Good troubleshooting and problem-solving skills.
• Strong communication and customer service orientation.
• Experience in a school or educational environment will be an advantage.

Responsibilities

• Provide first-level IT support to staff and students.
• Install, configure, and maintain computers, laptops, printers, projectors, interactive panels, and other IT equipment.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support classroom technology and audiovisual equipment during lessons, meetings, and school events.
• Assist in the administration of school ERP, learning management systems, and educational technology platforms.
• Maintain IT inventory, asset registers, and equipment records.
• Support user account creation, password management, and access permissions.
• Assist in monitoring network performance and reporting technical issues to the IT Manager.
• Coordinate with external vendors for repairs, maintenance, and procurement of IT equipment.
• Ensure compliance with school IT policies, cybersecurity guidelines, and data protection requirements.
• Provide basic training and technical guidance to staff on digital tools and systems.
• Support online assessments, admissions processes, and school events requiring technical assistance.

Skills

Windows

MacOS

Microsoft 365

Google Workspace

Networking fundamentals

Printers & AV equipment

Troubleshooting

Communication

Education

Diploma or Bachelor's degree in Information Technology or related field

Tools

Microsoft 365

Google Workspace

Printers & Projectors

Job description

Job Title: IT Assistant/ExecutivePosition Overview

The IT Assistant will provide day-to-day technical support to staff, students, and school operations.

The role involves maintaining IT infrastructure, supporting classroom technology, troubleshooting hardware and software issues, and assisting with school digital platforms and systems.

Key Responsibilities

• Provide first-level IT support to staff and students.
• Install, configure, and maintain computers, laptops, printers, projectors, interactive panels, and other IT equipment.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support classroom technology and audiovisual equipment during lessons, meetings, and school events.
• Assist in the administration of school ERP, learning management systems, and educational technology platforms.
• Maintain IT inventory, asset registers, and equipment records.
• Support user account creation, password management, and access permissions.
• Assist in monitoring network performance and reporting technical issues to the IT Manager.
• Coordinate with external vendors for repairs, maintenance, and procurement of IT equipment.
• Ensure compliance with school IT policies, cybersecurity guidelines, and data protection requirements.
• Provide basic training and technical guidance to staff on digital tools and systems.
• Support online assessments, admissions processes, and school events requiring technical assistance.

Required Qualifications & Skills

• Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
• 1–3 years of relevant IT support experience.
• Knowledge of Windows, MacOS, Microsoft 365, Google Workspace, and networking fundamentals.
• Familiarity with printers, projectors, interactive displays, and audiovisual systems.
• Good troubleshooting and problem-solving skills.
• Strong communication and customer service orientation.
• Experience in a school or educational environment will be an advantage.

Reporting ToIT Manager / Head of Information Technology