Desktop Support Engineer

3i Infotech; Kolkata District; On-site; INR 350,000 - 520,000; Full time

Job summary

3i Infotech invites a Desktop Support Engineer with 2 years of IT infrastructure and end-user support experience. The role delivers Level 1/2 desktop support, resolves hardware/software issues, and maintains IT assets across client locations.

The candidate will work with AD, Office 365, and basic networking, uphold security standards, and document incidents via ticketing systems. Some travel to client sites may be required.

Qualifications

• Bachelor's Degree/Diploma in Computer Science, IT, or related field
• Certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation will be an added advantage
• 2 years of IT infrastructure and end-user support experience

Responsibilities

• Provide Level 1 and Level 2 desktop support to end users.
• Install, configure, and troubleshoot Windows operating systems and desktop applications.
• Diagnose and resolve hardware issues related to desktops, laptops, printers, scanners, and peripherals.
• Manage user accounts, passwords, and access permissions in Active Directory.
• Configure and support Microsoft Office 365 applications.
• Handle software installations, upgrades, and patch management.
• Troubleshoot network connectivity issues including LAN, Wi-Fi, VPN, and basic TCP/IP.
• Manage IT assets and maintain inventory records.
• Coordinate with vendors for hardware repairs and warranty claims.
• Document incidents, service requests, and resolutions in ticketing tools.
• Ensure adherence to IT policies, security standards, and compliance requirements.

Skills

Windows Administration

Active Directory

Office 365 Support

Desktop/Laptop Troubleshooting

Printer/Peripheral Support

Basic Networking

Ticketing Tools

Remote Support

Communication Skills

Education

Bachelor's Degree/Diploma in Computer Science, IT, or related field

CompTIA A+

Microsoft Certified

ITIL Foundation

Tools

ServiceNow

Freshservice

Jira

Job description

Job Title: Desktop Support EngineerExperience: 2 Years Location: Ranchi / Patna / GoaEmployment Type: Full-TimeJob SummaryWe are seeking a skilled and proactive Desktop Support Engineer with 2 years of experience in IT infrastructure and end-user support. The candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, maintaining IT assets, and ensuring seamless IT operations for end users.

Key Responsibilities

• Provide Level 1 and Level 2 desktop support to end users.
• Install, configure, and troubleshoot Windows operating systems and desktop applications.
• Diagnose and resolve hardware issues related to desktops, laptops, printers, scanners, and peripherals.
• Manage user accounts, passwords, and access permissions in Active Directory.
• Configure and support Microsoft Office 365 applications.
• Handle software installations, upgrades, and patch management.
• Troubleshoot network connectivity issues including LAN, Wi-Fi, VPN, and basic TCP/IP.
• Manage IT assets and maintain inventory records.
• Coordinate with vendors for hardware repairs and warranty claims.
• Document incidents, service requests, and resolutions in ticketing tools.
• Ensure adherence to IT policies, security standards, and compliance requirements.

Required Skills

• Windows 10/11 Administration
• Active Directory & Group Policy
• Microsoft Office 365 Support
• Desktop & Laptop Troubleshooting
• Printer and Peripheral Support
• Basic Networking (TCP/IP, DNS, DHCP, VPN)
• Ticketing Tools (ServiceNow, Freshservice, Jira, etc.)
• Remote Support Tools
• Hardware Installation and Maintenance

Preferred Qualifications

• Bachelor's Degree/Diploma in Computer Science, IT, or related field.
• Certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation will be an added advantage.

Soft Skills

• Good communication and customer handling skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and in a team environment.
• Willingness to travel across client locations, if required.

Contact: [e-mail]