Executive

AH International Private Limited; Jaipur; On-site; INR 250,000 - 420,000; Full time

Job summary

AH International Private Limited is seeking an IT Hardware & Support Executive in Jaipur to handle hardware installation, setup, and on-site support. You will maintain desktops, laptops, printers, and peripherals, while ensuring asset tagging and lifecycle management.

The role includes troubleshooting OS issues and coordinating with vendors for repairs. The ideal candidate has 2–3 years in IT hardware/desktop support, strong problem-solving skills, and familiarity with asset registers.

Qualifications

• Diploma or degree in CS/IT or related field.
• Certifications like CompTIA A+ or CCNA are a plus.
• 2–3 years IT hardware/desktop support experience.
• Strong problem solving and customer support skills.

Responsibilities

• Install, configure and maintain desktops, laptops, printers, and peripherals.
• Provide first-level hardware/OS support and resolve tickets.
• Manage IT hardware lifecycle and asset register.
• Coordinate with vendors for repairs and AMC contracts.
• Ensure proper asset tagging and periodic verification.
• Support new joiners and exits with equipment allocation.

Skills

Hardware Troubleshooting

Windows OS

IT Asset Management

Networking Basics

Vendor Coordination

Documentation

Education

Diploma/Graduate in CS/IT

CompTIA A+/CCNA (advantage)

Tools

MS Office 365

Excel

Job description

Job Purpose

Job Description – IT Hardware & Support Executive

Key Responsibilities

• Hardware Installation & Troubleshooting
• Install, configure and maintain desktops, laptops, monitors, printers, scanners, UPS, projectors and other IT peripherals.
• Diagnose and resolve hardware issues related to desktops, laptops, RAM, hard disks/SSDs, keyboards, mice, displays, printers and other peripherals.
• Perform hardware replacement, upgrades, preventive maintenance and basic repair activities.
• Troubleshoot operating system and basic application-related issues.
• Prepare and configure laptops/desktops for new employees and replacements.
• Ensure systems are properly configured before handover to users.
• IT Asset Management
• Maintain an updated IT Hardware Asset Register covering laptops, desktops, monitors, printers, networking equipment and other IT assets.
• Record asset allocation, movement, transfer, repair, replacement, return and disposal.
• Ensure every IT asset is properly tagged and assigned to the concerned employee/location.
• Conduct periodic physical verification of IT assets and reconcile discrepancies.
• Maintain records of serial numbers, asset IDs, warranty details, purchase dates and current users.
• Support the complete hardware lifecycle from procurement and deployment to recovery and disposal.
• Employee IT Support
• Provide first-level technical support to employees for hardware and connectivity issues.
• Attend IT complaints/tickets and ensure timely resolution within defined timelines.
• Provide on-site support for desktops, laptops, printers, Wi-Fi and other IT equipment.
• Guide employees on basic troubleshooting and appropriate use of IT equipment.
• Maintain proper records of complaints, resolutions and recurring issues.
• Networking & Connectivity Support
• Troubleshoot basic LAN, Wi-Fi, Internet and connectivity-related issues.
• Support installation and maintenance of network cables, switches, routers and access points.
• Perform basic network diagnostics such as IP configuration, ping, connectivity and device checks.
• Coordinate with the IT Manager/network vendor for complex network-related issues.
• Ensure network connectivity is available and functional at all required workstations.
• Printer & Peripheral Management
• Install and configure printers, scanners and other peripheral devices.
• Troubleshoot printing, scanning and connectivity issues.
• Maintain printer-wise records and coordinate with vendors for AMC/service requirements.
• Monitor consumables such as cartridges, toners and other IT-related consumables, wherever assigned.
• New Joiner & Employee Exit Support
• Prepare IT equipment for new employees as per approved requirements.
• Ensure timely allocation of laptops/desktops and other required equipment.
• Collect and verify IT assets during employee separation/exit.
• Update asset records immediately after allocation, transfer or recovery.
• Report missing, damaged or unreturned IT assets to the IT Manager/HR as per company process.
• Repair, Warranty & Vendor Coordination
• Coordinate with authorized vendors/service providers for hardware repairs and replacements.
• Track warranty status and AMC contracts for IT equipment.
• Maintain records of devices sent for repair and expected return dates.
• Verify repaired/replaced equipment before handing it back to the user.
• Escalate recurring hardware failures and recommend replacement where required.
• IT Security & Preventive Maintenance
• Ensure systems have approved antivirus/security tools and required updates.
• Support regular Windows/OS updates, security patches and preventive maintenance.
• Ensure company IT assets are handled in accordance with IT security policies.
• Report suspected unauthorized hardware changes, malware incidents or security concerns to the IT Manager.
• Ensure proper data protection procedures are followed before repair, replacement or disposal of devices.
• Documentation & Reporting
• Maintain IT hardware inventory and service/repair records.
• Prepare periodic reports on:
• IT assets issued and available
• Damaged/non-functional equipment
• Assets under repair
• Warranty/AMC status
• Hardware purchases and replacements
• Pending IT complaints
• Maintain IT-related SOPs, checklists and technical documentation.
• Support periodic IT audits and physical asset verification.

Required Skills & Technical Knowledge

• Strong knowledge of computer hardware troubleshooting and maintenance.
• Good understanding of Windows operating systems.
• Knowledge of desktop/laptop assembly and component replacement.
• Basic knowledge of LAN, WAN, TCP/IP, Wi-Fi, routers and switches.
• Knowledge of printers, scanners, UPS and other IT peripherals.
• Familiarity with IT asset inventory and lifecycle management.
• Basic understanding of antivirus, endpoint security and software updates.
• Good knowledge of MS Office / Microsoft 365 environment.
• Strong troubleshooting and problem-solving skills.
• Good vendor coordination and communication skills.
• Working knowledge of Excel for maintaining asset registers and reports.

Educational Qualification

• Diploma / Graduate in Computer Science, IT, Hardware & Networking, Electronics or a related discipline.
• Certifications such as CompTIA A+, CCNA or equivalent will be an added advantage.

Experience

2–3 years of relevant experience in IT hardware support, desktop support, IT infrastructure support or hardware/networking.

Key Competencies

• Technical Troubleshooting
• Problem Solving
• IT Asset Management
• Hardware Maintenance
• Networking Fundamentals
• Vendor Management
• Documentation & Reporting
• Customer/Employee Support
• Time Management
• Attention to Detail
• Ownership & Accountability