IT Support Engineer_L9R9YW84

Axiom Technologies; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading tech firm in Bengaluru is hiring an IT Support Engineer to diagnose technical issues and assist clients via phone, email, or chat. Candidates should have strong troubleshooting skills across various operating systems and excellent customer service abilities. This role involves tracking issues to resolution, providing feedback, and supporting technology deployment. If you're organized, detail-oriented, and enjoy solving problems, this position offers a great opportunity to contribute to a dynamic team.

Qualifications

• Field experience supporting a variety of technologies and services.
• Passionate about delivering quality in all tasks.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Diagnose and troubleshoot technical issues.
• Provide prompt and accurate feedback to customers.
• Track computer system issues through to resolution.

Skills

Computer OS/Peripherals troubleshooting

Excellent customer service and people skills

Advanced technical abilities including solid troubleshooting skills

Good knowledge of MS Office tools installation & troubleshooting

Job description

About the job IT Support Engineer_L9R9YW84

Roles and Responsibilities:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
• Properly escape unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Proactively work with the wider Technology Department team, contributing to the delivery of the ICT Plan.
• Escalate issues to other members of the Support team, Network/Systems Administrator or IT Manager as needed.
• Undertake other activities or tasks as directed by the IT Manager.
• Respond to requests for help, and provide training for staff and students, in a way which fosters confidence and literacy with technology.
• Support the ICT Service Desk by responding to tickets, answer phone calls and walk-ups, physically visiting staff and students, and other administrative tasks as needed. Creation, maintenance, and support of Parent Portal Accounts.
• Follow and proactively contribute to the policies and procedures of the Technology Department.

IT Skills and Experience

• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC Laptop hardware
• PC Laptop peripherals, including printers