It Support Executive

Orion; Kolkata District; On-site; INR 350,000 - 600,000; Full time

Job summary

Orion is seeking an experienced IT Support professional to deliver day-to-day desktop and user support, manage network issues, and coordinate with vendors. The role covers CCTV, server backups, Tally, email systems, and software installation across Windows, macOS, and iOS platforms.

You will maintain documentation and ensure timely resolution of IT issues to keep business operations running smoothly. The ideal candidate has 4–5 years in IT support, strong troubleshooting, and excellent

Qualifications

• 4–5 years of IT support experience in a similar role.
• Strong troubleshooting and problem-solving abilities.
• Good working knowledge of Windows, macOS, iOS, desktops/hardware, printers, and peripherals.
• Basic understanding of LAN, Wi-Fi, routers, switches, IP addressing, and network troubleshooting.
• Familiarity with CCTV systems, servers, backups, email systems, and software installation.
• Basic working knowledge of Tally and common business applications.
• Good vendor coordination and communication skills.

Responsibilities

• Desktop & User Support: Provide day-to-day technical support for desktops, laptops, Macs, iPads, printers, peripherals, and other IT hardware.
• Network Support: Monitor and troubleshoot LAN/Wi-Fi connectivity, routers, switches, IP-related issues, and other basic network problems.
• CCTV Support: Monitor and assist in maintaining CCTV cameras, recording systems, storage, and connectivity; coordinate repairs when required.
• IT Asset Management: Maintain records of IT assets, hardware, accessories, software, and consumables; track issuance, replacements, and returns.
• Vendor Coordination: Coordinate with IT vendors for hardware, software, networking, AMC, repairs, CCTV, and other technical requirements.
• Server & Backup Support: Monitor basic server operations and ensure regular data backups, backup verification, and escalation of server-related issues when required.
• Tally Support: Provide basic technical support for Tally installation, access, connectivity, backups, and common user-related issues.
• Email Support: Configure and troubleshoot official email accounts on desktop and mobile devices, including access, synchronization, and common email issues.
• Software Support: Install, configure, update, and troubleshoot business applications and organizational software across Windows, macOS, and iOS platforms.
• Maintain proper documentation of IT assets, systems, backups, service requests, and technical issues.
• Ensure timely resolution of day-to-day IT issues to minimize disruption to business operations.
• Follow basic IT security, access-control, backup, and data-protection practices.
• Escalate complex technical issues to senior IT personnel or external vendors when required.

Skills

Troubleshooting

Multitasking

Documentation

Vendor coordination

Communication

Tools

Windows

macOS

iOS

Printers & peripherals

LAN / Wi-Fi networking

CCTV systems

Servers & backups

Tally

Email systems

Job description

Key Responsibilities

• Desktop & User Support: Provide day-to-day technical support for desktops, laptops, Macs, iPads, printers, peripherals, and other IT hardware.
• Network Support: Monitor and troubleshoot LAN/Wi-Fi connectivity, routers, switches, IP-related issues, and other basic network problems.
• CCTV Support: Monitor and assist in maintaining CCTV cameras, recording systems, storage, and connectivity; coordinate repairs when required.
• IT Asset Management: Maintain records of IT assets, hardware, accessories, software, and consumables; track issuance, replacements, and returns.
• Vendor Coordination: Coordinate with IT vendors for hardware, software, networking, AMC, repairs, CCTV, and other technical requirements.
• Server & Backup Support: Monitor basic server operations and ensure regular data backups, backup verification, and escalation of server-related issues when required.
• Tally Support: Provide basic technical support for Tally installation, access, connectivity, backups, and common user-related issues.
• Email Support: Configure and troubleshoot official email accounts on desktop and mobile devices, including access, synchronization, and common email issues.
• Software Support: Install, configure, update, and troubleshoot business applications and organizational software across Windows, macOS, and iOS platforms.
• Maintain proper documentation of IT assets, systems, backups, service requests, and technical issues.
• Ensure timely resolution of day-to-day IT issues to minimize disruption to business operations.
• Follow basic IT security, access-control, backup, and data-protection practices.
• Escalate complex technical issues to senior IT personnel or external vendors when required.

Required Skills

• 4-5 years of relevant experience in IT support, desktop support, technical support, or a similar role.
• Strong troubleshooting and problem-solving skills.
• Good working knowledge of Windows, macOS, iOS, desktop/laptop hardware, printers, and peripherals.
• Basic understanding of LAN, Wi-Fi, routers, switches, IP addressing, and network troubleshooting.
• Familiarity with CCTV systems, servers, backups, email systems, and software installation.
• Basic working knowledge of Tally and common business applications.
• Good vendor coordination and communication skills.
• Ability to handle multiple IT support requests and prioritize issues effectively.
• Good documentation and organizational skills.
• Willingness to learn new technologies and take ownership of day-to-day IT support requirements.