SENIOR PROCESS ASSOCIATE

Nexgenhiringexperts; Hyderabad; On-site; INR 405,000 - 495,000; Full time

Benefits offered by this job

Performance-based incentives

Two-way cab facility

Job summary

A leading telecom support provider in Hyderabad is seeking a Senior Process Associate for their International Voice Process. You will provide exceptional customer support by addressing queries and complaints related to telecom services. The ideal candidate should have at least 8 months of experience in customer support and reside within a 25 km radius of Hyderabad. The role offers a competitive salary of up to 4.5 LPA plus performance-based incentives, with rotational night shifts.

Qualifications

• Minimum of 8 months of on-paper experience in International Customer Support Voice.
• Reside within a 25 km radius of Hyderabad.
• Age up to 35 years.

Responsibilities

• Handle inbound calls from customers regarding queries and complaints.
• Provide technical support to customers, resolving issues effectively.
• Maintain high standards of customer service and satisfaction.

Skills

Customer support

Technical support

Communication skills

Education

Any Undergraduate, Graduate, or Postgraduate

Job description

Process Type: International Voice Process (Inbound)

Industry/Department: Telecom/ Support Voice

Location: Hyderabad (Hi-tech City) (Candidates must reside within a 25 km radius)

Salary: Up to 4.5 LPA + Performance-based Incentives

Employment Type: Permanent

Shift: Rotational Night Shift with Two Rotational Week Offs

Age Criteria: Up to 35 years

Qualifications:

• Any Undergraduate, Graduate, or Postgraduate

Experience Requirements:

• Minimum of 8 months of on-paper experience in International Customer Support Voice

Job Summary:

Join Techm & Verizon as a Senior Process Associate in our International Voice Process. In this role, you will be responsible for providing exceptional customer support by resolving queries and complaints related to telecom and broadband services over the phone.

Key Responsibilities:

• Handle inbound calls from customers, addressing queries and complaints regarding telecom and broadband services.
• Provide technical support to customers, ensuring effective resolution of issues.
• Maintain high standards of customer service and satisfaction throughout each interaction.
• Document customer interactions and follow up as necessary to ensure resolution and maintain accurate records.
• Collaborate with team members to improve processes and enhance customer experience.
• Two-way cab facility for pickup and drop.

Document Requirements:

• Minimum of three months pay slips
• All educational documents

Notice Period:

Immediate joiners preferred or 30 days notice period