Sr. Process Associate International Voice Process

Nexgenhiringexperts

Hyderabad

On-site

INR 405,000 - 495,000

Full time

14 days+

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Benefits offered by this job

2-way cab facility

Job summary

A telecom services company in Hyderabad is seeking a Sr. Process Associate for their International Voice Process. Ideal candidates should possess excellent communication skills in English and at least 8 months of experience in international customer support voice. Responsibilities include resolving customer queries, providing tech support, and ensuring customer satisfaction. The role offers a salary of up to 4.5 LPA plus incentives and includes transportation provisions.

Qualifications

Minimum 8 months of on-paper experience in international customer support voice.

Responsibilities

Handle inbound voice calls to assist customers with queries and complaints related to telecom and broadband services.
Provide technical support and ensure customer satisfaction.
Adhere to process guidelines and maintain high-quality standards in customer interactions.

Skills

Excellent communication skills in English

Education

Any Undergraduate, Graduate, or Postgraduate

Job description

Sr. Process Associate International Voice Process

Job Openings Sr. Process Associate International Voice Process

About the job

Job Title: Sr. Process Associate International Voice Process

Location: Hyderabad (Hi-tech City) Candidates must reside within a 25km radius of Hi-tech City

Salary: Up to 4.5 LPA + Incentives (Based on Performance)

Job Type: Permanent, Full-Time

Job Summary:We are seeking a Sr. Process Associate for our International Voice Process in the telecom industry. The ideal candidate will have excellent communication skills in English and a minimum of 8 months of on-paper experience in international customer support voice. The role involves resolving customer queries, complaints, and providing tech support related to telecom and broadband services.

Key Responsibilities

Handle inbound voice calls to assist customers with queries and complaints related to telecom and broadband services.
Provide technical support and ensure customer satisfaction.
Adhere to process guidelines and maintain high-quality standards in customer interactions.

Requirements

Experience: Minimum 8 months of on-paper experience in international customer support voice.
Skills: Excellent communication skills in English.
Education: Any Undergraduate, Graduate, or Postgraduate.
Shift: Rotational Night Shifts with two rotational week offs.
Age: Up to 35 years.
Transportation: 2-way cab facility provided.
Location: Hyderabad (Hi-tech City) Candidates must reside within a 25km radius.

Additional Information

Notice Period: Immediate joiners preferred or a maximum of 30 days notice period.
Documents Required: Aadhar card, PAN card, Experience letter, Minimum 3 months' pay slips, All educational documents.
Bond: No bond requirement.

How to Apply

If you meet the qualifications and are interested in this position, please send your updated resume to nexgenhiringexperts@gmail.com with the following details: