Team Leader- Operations - International

TP; Dadri; On-site; INR 700,000 - 1,200,000; Full time

Job summary

TP in Dadri, India seeks an experienced Operations Manager to oversee daily team activities, implement performance strategies, and drive customer satisfaction. You will lead professionals, resolve complex issues, and collaborate with departments to ensure seamless service delivery.

The role emphasizes data-driven decisions, strong leadership, and the ability to manage budgets and change initiatives in a high-demand BPO environment.

Qualifications

• Leadership and management skills to lead and motivate a team
• Strong communication and interpersonal abilities for cross-functional collaboration
• Ability to analyze complex data and make informed decisions
• Problem-solving and conflict resolution capabilities under pressure
• Experience with process improvements and change management is a plus

Responsibilities

• Manage and oversee daily operations of the team to ensure high productivity and efficiency.
• Develop and implement strategies to improve operational performance and customer satisfaction.
• Lead and motivate a team of professionals to achieve their goals and objectives.
• Analyze and resolve complex operational issues and problems.
• Collaborate with other departments to ensure seamless service delivery.
• Monitor and control expenses to ensure cost-effectiveness and budget adherence.

Job description

Roles and Responsibility

• Manage and oversee daily operations of the team to ensure high productivity and efficiency.
• Develop and implement strategies to improve operational performance and customer satisfaction.
• Lead and motivate a team of professionals to achieve their goals and objectives.
• Analyze and resolve complex operational issues and problems.
• Collaborate with other departments to ensure seamless service delivery.
• Monitor and control expenses to ensure cost-effectiveness and budget adherence.

Job Requirements

• Proven experience in BPO operations and management, preferably in an international setting.
• Strong leadership and management skills, with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams.
• Ability to analyze complex data and make informed decisions to drive business growth.
• Strong problem-solving and conflict resolution skills, with the ability to handle pressure and stress.
• Experience with process improvement initiatives and change management is desirable.