Team Leader- Operations|International

TP; Thane; On-site; INR 600,000 - 900,000; Full time

Job summary

TP in Thane is seeking a proactive Team Lead to drive performance and guide a focused team. You will develop strategies, monitor metrics, and provide mentorship to ensure targets are met while maintaining a high standard of customer service.

The role requires proven leadership, excellent communication, and the ability to adapt in a dynamic BPO environment. You will collaborate with cross-functional teams to deliver results and foster ongoing learning.

Qualifications

• Proven experience as a Team Lead or in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and analytical skills.
• Experience with CRM/IT Enabled Services/BPO industry is preferred.
• Ability to lead and motivate a team to achieve exceptional results.

Responsibilities

• Develop and implement effective strategies to achieve business objectives.
• Provide guidance and support to team members to ensure they meet their goals.
• Analyze performance metrics and provide feedback to improve team performance.
• Collaborate with other teams to achieve common goals.
• Identify and mitigate risks to ensure compliance with company policies.
• Foster a culture of continuous learning and development within the team.

Skills

Team Leadership

Communication

Adaptability

Problem Solving

CRM/ITES/BPO experience

Tools

CRM software

Job description

Roles and Responsibility

• Develop and implement effective strategies to achieve business objectives.
• Provide guidance and support to team members to ensure they meet their goals.
• Analyze performance metrics and provide feedback to improve team performance.
• Collaborate with other teams to achieve common goals.
• Identify and mitigate risks to ensure compliance with company policies.
• Foster a culture of continuous learning and development within the team.

Job Requirements

• Proven experience as a Team Lead or in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and analytical skills.
• Experience with CRM/IT Enabled Services/BPO industry is preferred.
• Ability to lead and motivate a team to achieve exceptional results.