Team Leader- Operations - Domestic

TP; Mansarovar; On-site; INR 700,000 - 1,000,000; Full time

Job summary

TP is seeking an experienced BPO Operations Manager to oversee daily operations, drive efficiency, and deliver strong performance in a fast-paced setting focused on the domestic market.

You will lead a team, implement strategies to boost customer satisfaction, analyze metrics, and collaborate across functions while ensuring policy compliance and cost optimization.

Qualifications

• Proven experience in BPO operations and management, with at least 2 years in a leadership role.
• Strong knowledge of domestic market trends and dynamics.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills, with attention to detail.
• Experience with process improvement initiatives and cost optimization techniques.

Responsibilities

• Manage and oversee daily operations to ensure efficiency and productivity.
• Develop and implement strategies to improve operational performance and customer satisfaction.
• Lead and motivate a team of professionals to achieve their goals and objectives.
• Analyze data and metrics to identify areas for improvement and optimize processes.
• Collaborate with cross-functional teams to resolve issues and enhance overall business performance.
• Ensure compliance with company policies and procedures.

Job description

Roles and Responsibility

• Manage and oversee daily operations to ensure efficiency and productivity.
• Develop and implement strategies to improve operational performance and customer satisfaction.
• Lead and motivate a team of professionals to achieve their goals and objectives.
• Analyze data and metrics to identify areas for improvement and optimize processes.
• Collaborate with cross-functional teams to resolve issues and enhance overall business performance.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in BPO operations and management, with at least 2 years in a leadership role.
• Strong knowledge of domestic market trends and dynamics.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills, with attention to detail.
• Experience with process improvement initiatives and cost optimization techniques.