Team Leader- Operations- Domestic

TP; Mohali; On-site; INR 600,000 - 900,000; Full time

Job summary

TP in Mohali, India is seeking a Team Leader to guide an operations team and drive performance. The role focuses on delivering business objectives, improving processes, and ensuring customer satisfaction through cross-functional collaboration.

The ideal candidate will apply strong leadership, analytical skills, and a proactive approach to manage risks and uphold policy compliance in a dynamic BPO environment.

Qualifications

• Proven leadership in an operations setting.
• Strong grasp of operations management principles.
• Excellent communication and problem-solving abilities.
• Ability to adapt to a fast-paced, evolving environment.
• Experience with performance management tools is a plus.

Responsibilities

• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
• Analyze performance metrics and provide feedback to team members for improvement.
• Ensure compliance with company policies and procedures.
• Identify and mitigate risks to ensure seamless operations.

Skills

Team leadership

Operations management

Communication

Problem solving

Analytical thinking

Performance management

Job description

Roles and Responsibility

• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
• Analyze performance metrics and provide feedback to team members for improvement.
• Ensure compliance with company policies and procedures.
• Identify and mitigate risks to ensure seamless operations.

Job Requirements

• Proven experience as a Team Leader or similar role in an international BPO/Call Centre environment.
• Strong knowledge of operations management principles and practices.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills.
• Experience with performance management tools and software.