Team Leader - Operations

TP; Mumbai, Thane; On-site; INR 550,000 - 950,000; Full time

Job summary

TP is seeking an experienced Team Leader to oversee a dynamic operations team in Mumbai. You will drive performance, coach staff, and ensure service quality to meet business objectives.

You will collaborate with cross-functional teams, analyze operational data to identify trends, and implement process improvements to boost efficiency and growth. A strong leadership mindset and excellent communication are essential.

Qualifications

• Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
• Strong leadership and management skills, with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders.
• Ability to analyze complex data and make informed decisions to drive business growth.
• Strong problem-solving and decision-making skills, with the ability to adapt to changing circumstances.
• Experience with process improvement initiatives and quality control measures.

Responsibilities

• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to drive business growth and expansion.
• Analyze operational data to identify trends and areas for improvement.
• Implement and maintain quality control measures to ensure high standards.
• Coach and develop team members to enhance their skills and performance.

Skills

Leadership

Team management

Communication

Data analysis

Problem solving

Job description

Roles and Responsibility

• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to drive business growth and expansion.
• Analyze operational data to identify trends and areas for improvement.
• Implement and maintain quality control measures to ensure high standards.
• Coach and develop team members to enhance their skills and performance.

Job Requirements

• Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
• Strong leadership and management skills, with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders.
• Ability to analyze complex data and make informed decisions to drive business growth.
• Strong problem-solving and decision-making skills, with the ability to adapt to changing circumstances.
• Experience with process improvement initiatives and quality control measures.