Team Leader Operations | International

TP; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

TP is seeking a Team Leader to oversee an operations team in Kolkata. The role focuses on driving efficiency, mentoring staff, and collaborating with cross-functional teams to resolve issues and improve customer satisfaction.

You will analyze metrics, implement improvements, and ensure adherence to policies, while managing risk in a dynamic environment. The ideal candidate will have experience leading international client projects, strong leadership and communication skills, and the ability to

Qualifications

• Experience leading operations teams in fast-paced settings.
• Strong communication, analytical, and problem-solving abilities.
• Experience with international clients is preferred.
• Ability to adapt to changing priorities and drive improvements.

Responsibilities

• Manage and supervise a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
• Analyze performance metrics and provide feedback to team members for growth and development.
• Ensure compliance with company policies and procedures.
• Identify and mitigate risks to ensure seamless operations.

Skills

Team Leadership

Communication Skills

Analytical Thinking

Problem Solving

Adaptability

International Clients

Job description

Roles and Responsibility

• Manage and supervise a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
• Analyze performance metrics and provide feedback to team members for growth and development.
• Ensure compliance with company policies and procedures.
• Identify and mitigate risks to ensure seamless operations.

Job Requirements

• Proven experience as a Team Leader or similar role in an international setting.
• Strong understanding of global business operations and management principles.
• Excellent leadership and communication skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills.
• Experience working with international clients or customers is preferred.