Team Leader- Operations|Domestic

TP; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

TP seeks an experienced Team Leader in Gurugram to drive operations in a fast-paced BPO environment. You will coach a team, implement process improvements, and collaborate with cross-functional teams to resolve issues and boost customer satisfaction.

The role requires strong leadership, communication, and analytical skills, with a focus on performance metrics, compliance, and risk mitigation to ensure smooth service delivery.

Qualifications

• Proven experience as a Team Leader or similar role in a BPO/Call Centre.
• Strong knowledge of domestic BPO/Call Centre operations and processes.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills.
• Experience with team management tools and software is an added advantage.

Responsibilities

• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
• Analyze performance metrics and provide feedback to team members for improvement.
• Ensure compliance with company policies and procedures.
• Identify and mitigate risks to ensure seamless operations.

Skills

Team leadership

Communication

Problem solving

Analytical skills

Adaptability

Team management tools

Tools

Team management software

Job description

Roles and Responsibility

• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
• Analyze performance metrics and provide feedback to team members for improvement.
• Ensure compliance with company policies and procedures.
• Identify and mitigate risks to ensure seamless operations.

Job Requirements

• Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
• Strong knowledge of domestic BPO/Call Centre operations and processes.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills.
• Experience with team management tools and software is an added advantage.