Operations Supervisor - International

TP; Mansarovar; On-site; INR 600,000 - 900,000; Full time

Job summary

TP in India is seeking an experienced Operations Manager to supervise daily operations of the team, drive efficiency, and coordinate cross-functional processes.

The role focuses on developing strategies to boost performance, analyzing data for improvements, leading a professional team, and ensuring compliance with company policies.

Qualifications

• Proven experience in operations management, preferably in BPO.
• Strong leadership and communication skills are essential.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent analytical and problem-solving skills are required.
• Experience in managing international operations is preferred.
• Strong attention to detail and organizational skills are necessary.

Responsibilities

• Supervise and manage daily operations of the team, ensuring efficiency and productivity.
• Coordinate with various departments to ensure seamless execution of processes.
• Develop and implement strategies to improve operational performance and customer satisfaction.
• Analyze data and metrics to identify areas for improvement and optimize processes.
• Lead and motivate a team of professionals, providing guidance and support.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Communication

Analytics

Problem-solving

Team management

Data-driven decisions

Job description

Roles and Responsibility

• Supervise and manage daily operations of the team, ensuring efficiency and productivity.
• Coordinate with various departments to ensure seamless execution of processes.
• Develop and implement strategies to improve operational performance and customer satisfaction.
• Analyze data and metrics to identify areas for improvement and optimize processes.
• Lead and motivate a team of professionals, providing guidance and support.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in operations management, preferably in the BPO industry.
• Strong leadership and communication skills are essential.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent analytical and problem-solving skills are required.
• Experience in managing international operations is preferred.
• Strong attention to detail and organizational skills are necessary.