Team Leader|Domestic

TP; Mumbai, Thane; Sur place; INR 1 000 000 - 1 400 000; Plein temps

Résumé du poste

TP in Mumbai is seeking an experienced Team Lead to guide a dynamic operations team, drive performance, and ensure delivery of objectives. You will coach members, manage priorities, and collaborate across departments to improve service quality.

The ideal candidate has proven leadership in a fast-paced BPO/ITES environment, strong communication, problem-solving, and a track record of achieving targets. Join a growth-focused team with opportunities to mentor others and advance.

Qualifications

• Proven experience as a Team Lead or in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and analytical skills.
• Experience with CRM/IT Enabled Services/BPO industry is preferred.
• Ability to lead and motivate a team to achieve exceptional results.

Responsabilités

• Develop and implement effective strategies to achieve business objectives.
• Provide guidance and support to team members to ensure they meet their goals.
• Analyze performance metrics and provide feedback to improve team performance.
• Collaborate with other teams to achieve common goals.
• Identify and mitigate risks to ensure compliance with company policies.
• Foster a culture of continuous learning and development within the team.

Connaissances

Team leadership

Communication

Adaptability

Analytical skills

CRM/ITeS/BPO exposure

Outils

CRM software

Description du poste

Roles and Responsibility

• Develop and implement effective strategies to achieve business objectives.
• Provide guidance and support to team members to ensure they meet their goals.
• Analyze performance metrics and provide feedback to improve team performance.
• Collaborate with other teams to achieve common goals.
• Identify and mitigate risks to ensure compliance with company policies.
• Foster a culture of continuous learning and development within the team.

Job Requirements

• Proven experience as a Team Lead or in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and analytical skills.
• Experience with CRM/IT Enabled Services/BPO industry is preferred.
• Ability to lead and motivate a team to achieve exceptional results.